Customer Engagement Manager - Register your interest

SHL Medical AG; United Kingdom; Vor Ort; GBP 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

DEI & accessibility

Employee benefits

Career development

Flexible workplace

Global impact

Zusammenfassung

SHL is seeking a Customer Engagement Manager for mid-market accounts in the UK to drive adoption, value realization, and strategic collaboration across customer teams. You will build executive relationships, align SHL solutions to business outcomes, and lead onboarding and value reviews with internal partners to ensure measurable ROI.

You will monitor usage, address product and support issues, and contribute to renewal planning and upsell opportunities while delivering data-driven reports to

Qualifikationen

• Customer success or account management experience in SaaS or HR tech industry.
• Strong stakeholder and relationship management skills.
• Excellent communication and presentation abilities.
• Experience using CRM platforms (Salesforce preferred).
• Fluent in French and English languages.
• Analytical and data-driven mindset.
• Strategic problem solver and self-starter.
• Collaborative team player.

Aufgaben

• Drive solution adoption and value realization across assigned customer accounts.
• Build relationships with key stakeholders to align SHL solutions to business outcomes.
• Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
• Act as a customer advocate, ensuring timely resolution of product and support issues.
• Monitor usage data to identify trends and proactively mitigate churn risks.
• Partner with Account Directors on renewal readiness and upsell opportunities.
• Deliver structured engagement plans that track customer success metrics.
• Create executive-ready reports and presentations that demonstrate ROI.

Kenntnisse

Customer success

Account management

Stakeholder management

Communication

Presentation skills

Analytical thinking

Tools

Salesforce

Jobbeschreibung

Information provided during the application process will be processed and managed in accordance with our Privacy Policy.You can view this policy here .

Full details of the job.

Vacancy Name

Requisition No

Requisition No VN4605

Time Type

Time Type Full Time

Location

Location Thames Ditton Office

Additional Location

Country

Country United Kingdom

Job Description

Customer Engagement Manager for Mid Market Accounts

Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers.

Are you passionate about helping customers achieve their goals through data-driven insights? SHL'sCustomer Engagement Manager ensures clients experience the full value of our solutions through proactive engagement, strategic collaboration and measurable results.

An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to be part of something transformational.

UK office based - Hybrid working is available.

What you’ll be doing:

• Drive solution adoption and value realization across assigned customer accounts.
• Build relationships with key stakeholders to align SHL solutions to business outcomes.
• Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
• Act as a customer advocate, ensuring timely resolution of product and support issues.
• Monitor usage data to identify trends and proactively mitigate churn risks.
• Partner with Account Directors on renewal readiness and upsell opportunities.
• Deliver structured engagement plans that track customer success metrics.
• Create executive-ready reports and presentations that demonstrate ROI.

What we’re looking for:

Essential:

• Customer success or account management experience in SaaS or HR tech industry
• Strong stakeholder and relationship management skills
• Excellent communication and presentation abilities
• Experience using CRM platforms (Salesforce preferred)
• Fluent in French and English languages
• Analytical and data-driven mindset
• Strategic problem solver and self-starter
• Collaborative team player

About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

• Diversity, equity, inclusion and accessibility arekey threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )
• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
• The ability to transform workplaces around the world for others.

• Diversity, equity, inclusion and accessibility arekey threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )
• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.