Senior Customer Analytics & Growth Lead

New Look; United Kingdom; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Reward platform

Virtual GP

Life assurance

Buy more holiday

Birthday leave

Enhanced parental leave

Cycle to Work

Retail Trust partnership

Job summary

New Look is a feel-good fashion brand seeking a data analytics specialist to turn customer data into actionable insights across acquisition, retention, loyalty and value. You will build models, dashboards and reports to guide business decisions in a fast-paced retail environment.

You'll apply statistical techniques, work with SQL, Python or R, and collaborate with cross-functional teams to drive improvements in customer engagement and profitability.

Qualifications

• Proficiency in statistical analysis, customer analytics and data visualisation tools; experience with large customer, marketing, loyalty or digital datasets (3+ years).
• Proven coding experience in SQL, Python or R.

Responsibilities

• Data Mining: combine multiple large customer, transaction, campaign and digital datasets into new data marts and models.
• Descriptive Analytics: interpret data and present findings to drive data-driven decisions.
• Advanced Analytics: apply segmentation, clustering, predictive modelling and campaign measurement.

Skills

Data mining

Descriptive analytics

Advanced analytics

SQL

Python

R

Data visualization

Stakeholder communication

Data governance

Machine learning concepts

Tools

SQL tooling

Data visualization tools

Job description

New Look is a feel-good fashion brand seeking a data analytics specialist to turn customer data into actionable insights across acquisition, retention, loyalty and value. You will build models, dashboards and reports to guide business decisions in a fast-paced retail environment.

You'll apply statistical techniques, work with SQL, Python or R, and collaborate with cross-functional teams to drive improvements in customer engagement and profitability.