Senior Customer Analytics Lead – Hybrid (London)

Harnham; Slough; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work (2 days in office)

Job summary

Harnham in London is seeking a Senior Customer Analyst to join the Customer Analytics team. This is a hybrid role with 2 days a week in the office, offering the chance to work closely with senior stakeholders.

You will analyse customer health, lifecycle, segmentation and behaviour, turning data into clear commercial recommendations. Expect involvement in reporting, deep-dives, modelling and cross-functional collaboration to drive commercial decisions.

Qualifications

• Strong experience in Customer Analytics / Customer Insight.
• Strong SQL skills and experience with large datasets.
• Strong data visualization and presentation skills.
• Experience with customer segmentation, profiling and behavioural analysis.
• Experience applying advanced analytical techniques (regression, clustering, predictive modelling).
• Understanding of statistical or data science techniques and ability to interpret model outputs.
• Strong stakeholder management and communication skills.
• Ability to translate complex analysis into clear commercial recommendations.
• Genuine interest in customer behaviour and impact on sales, loyalty, retention and LTV.

Responsibilities

• Deliver customer reporting and analysis across key health and performance metrics.
• Conduct deep-dive analyses to understand customer behaviour and identify trends and opportunities.
• Work on customer segmentation, profiling and grouping to support better commercial decision-making.
• Translate complex analytical findings into clear, actionable insights and recommendations.
• Apply statistical and advanced analytical techniques including regression, clustering, predictive modelling and campaign measurement.
• Interpret modelling outputs (e.g., k-means, random forest, linear regression).
• Support forecasting and optimisation activity across the wider analytics function.
• Collaborate with stakeholders across customer, marketing, commercial and other functions.
• Help stakeholders make better decisions based on customer data and real-time events.
• Communicate analytical findings effectively to both technical and non-technical audiences.
• Contribute to ongoing development of the customer analytics capability.

Skills

SQL

Data Visualization

Customer Analytics

Segmentation

Advanced Analytics

Regression

Clustering

Stakeholder Management

Communication

Retail/Consumer Insight

Job description

Harnham in London is seeking a Senior Customer Analyst to join the Customer Analytics team. This is a hybrid role with 2 days a week in the office, offering the chance to work closely with senior stakeholders.

You will analyse customer health, lifecycle, segmentation and behaviour, turning data into clear commercial recommendations. Expect involvement in reporting, deep-dives, modelling and cross-functional collaboration to drive commercial decisions.