Senior Customer Advisor / Order Processor

Career Choices Dewis Gyrfa Ltd; Isycoed; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Hybrid work

Permanent position

Competitive salary

Job summary

Hays Specialist Recruitment is seeking a Senior Customer Advisor / Order Processor in Wrexham, offering a hybrid role with two days remote. You will manage key customer accounts, process complex orders, and liaise with production and logistics to ensure on-time delivery.

A focus on accuracy, customer care, and cross-functional collaboration is essential. The role suits someone with background in manufacturing or production environments, strong IT skills, and proven ability to handle high-volume

Qualifications

• Previous experience in a Senior Customer Service, Order Processing or Customer Account Management role.
• Experience in manufacturing, engineering, or production-led environments.
• Strong order management, administration, and data integrity skills.
• Excellent communication and relationship-building abilities.

Responsibilities

• Manage customer accounts and build long-term relationships.
• Process high volumes of orders accurately through the ERP system.
• Coordinate with production, planning, and logistics to meet delivery schedules.
• Provide updates on lead times, stock availability, and order progress.
• Resolve queries, complaints, and delivery issues promptly.
• Support junior team members and act as escalation point.
• Prepare quotations and amend existing orders.
• Monitor order status and maintain accurate records.
• Collaborate to improve customer satisfaction and operational efficiency.
• Produce reports and maintain customer data.

Skills

Customer service

Order processing

ERP systems

Communication skills

Microsoft Office

Tools

ERP software

Job description

Senior Customer Advisor / Order Processor

Employer:

Hays Specialist Recruitment

Location:

Wrexham, Wrexham, LL13 9UZ

Pay:

£32,000 to £34,000 per year, £32,000 to £34,000 per annum

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

30/09/2026

About this job

Your new company My client is a well-established and growing manufacturing organisation with a reputation for quality, innovation, and exceptional customer service.

Operating from modern offices in Wrexham, they are seeking an experienced Senior Customer Service Advisor / Order Processor to join their busy and supportive team.This is an excellent opportunity for a customer-focused professional with a background in manufacturing, order processing, or supply chain environments who enjoys taking ownership of customer accounts and ensuring a seamless order-to-delivery process.

Your new role The position is being offered full time Monday to Friday with a hybrid model in place, working from home two days per week.

As a Senior Customer Service Advisor / Order Processor, you will play a pivotal role in managing customer relationships, processing complex orders, and acting as a key link between customers, production, logistics, and internal departments.You will be responsible for ensuring orders are processed accurately and efficiently while delivering a first-class customer experience at every stage of the customer journey.Some of your duties will include but not limited to Managing customer accounts and building strong long-term relationships.

Processing high volumes of customer orders accurately through the ERP system.

Liaising with production, planning, and logistics teams to ensure delivery schedules are met.

Providing customers with updates on lead times, stock availability, and order progress.

Resolving customer queries, complaints, and delivery issues in a timely and professional manner.

Supporting junior team members and acting as a point of escalation for complex enquiries.

Preparing quotations and processing amendments to existing orders.

Monitoring order status, ensuring accurate documentation and data integrity.

Working closely with internal stakeholders to improve customer satisfaction and operational efficiency.

Producing reports and maintaining accurate customer records.

What you'll need to succeed Previous experience within a Senior Customer Service, Order Processing, or Customer Account Management role.

Experience working within a manufacturing, engineering, or production-led environment.

Strong order management and administration skills.

Excellent communication and relationship-building abilities.

Confidence liaising with customers, suppliers, and internal departments.

Strong IT skills, including Microsoft Office and ERP systems.

Excellent attention to detail and the ability to manage multiple priorities.

A proactive and solutions-focused approach.

What you'll get in return Hybrid working model with 2 days per week working from home.

Modern, professional office environment in Wrexham.

Competitive salary and benefits package.

Career development opportunities within a growing organisation.

Supportive and collaborative team culture.

Stable permanent position with a respected manufacturing business