Customer Service & Order Processor

Aspire Recruitment; Altrincham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Private healthcare

Pension

Wellbeing support

Bonus opportunities

Free onsite parking

Job summary

Aspiring Recruitment is recruiting for a Customer Service & Order Processor in Altrincham. This role is 35 hours per week, Monday to Friday 9am to 5pm, fully office based, and involves handling orders from sale through to delivery and invoicing.

You will liaise with customers, sales, warehouse, procurement and finance to ensure accurate order fulfilment and outstanding customer service.

Qualifications

• Previous experience in order processing and customer services.
• Excellent attention to detail and strong organisational skills.
• Experience managing multiple orders.
• Confidence communicating with customers by email and phone.
• A proactive approach and the ability to take ownership of tasks.
• Strong relationship-building skills and experience working across departments.
• Good IT skills, including Microsoft Office and ideally an ERP system such as SAP.

Responsibilities

• Processing customer orders accurately and efficiently.
• Monitoring order progress and keeping customers updated.
• Coordinating with warehouse and internal teams to ensure timely deliveries.
• Raising invoices and credit notes.
• Managing customer enquiries via email and telephone.
• Maintaining accurate records and documentation.
• Building strong relationships with customers and colleagues across the business.
• Resolving queries and issues quickly and professionally.

Skills

Order processing

Customer service

Microsoft Office

ERP SAP

Tools

Microsoft Office

ERP SAP

Job description

Permanent Job
Customer Service & Order Processor
£24,000
Altrincham
35 Hours per Week - Monday to Friday 9am to 5pm
Fully Office Based

Are you highly organised, detail-focused and passionate about delivering excellent customer service?

We are looking for a Customer Service & Order Processor to join a friendly and supportive team based in Altrincham. This is a fantastic opportunity for someone who enjoys taking ownership of customer orders from initial sale through to delivery and invoicing, ensuring every detail is managed accurately and efficiently.

Working as part of a busy customer service team, you'll manage multiple customer orders simultaneously, ensuring a smooth journey from order placement through to completion. You'll liaise with customers, sales, warehouse, procurement and finance teams, keeping everyone informed and ensuring exceptional service throughout.

Key responsibilities include:

• Processing customer orders accurately and efficiently.
• Monitoring order progress and keeping customers updated.
• Coordinating with warehouse and internal teams to ensure timely deliveries.
• Raising invoices and credit notes.
• Managing customer enquiries via email and telephone.
• Maintaining accurate records and documentation.
• Building strong relationships with customers and colleagues across the business.
• Resolving queries and issues quickly and professionally.

We're keen to speak with candidates who have:

• Previous experience in order processing and customer services.
• Excellent attention to detail and strong organisational skills.
• Experience managing multiple orders.
• Confidence communicating with customers by email and phone.
• A proactive approach and the ability to take ownership of tasks.
• Strong relationship-building skills and experience working across departments.
• Good IT skills, including Microsoft Office and ideally an ERP system such as SAP.

What's on offer?

• 35-hour working week.
• Excellent benefits package including private healthcare, pension, wellbeing support and bonus opportunities.
• Free onsite parking.
• Long-term career opportunity with a successful and growing business.

If you enjoy working in a fast-paced environment where attention to detail and customer service excellence are valued, we'd love to hear from you.