Senior CRM Manager — Hybrid (3 days) & 1 Week WFA

Ignite; England; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working from Surrey office

One week work from anywhere

Job summary

Ignite, a fast-growing UK wellness brand, is hiring a Senior CRM Manager to own a key growth channel where CRM accounts for 40% of revenue. You will shape strategy, build high-performing customer journeys and drive commercial impact in a founder-led business that moves fast.

This hybrid role is based at the Surrey office with 3 days on-site, offering an opportunity to directly influence growth and customer engagement while enjoying the flexibility of one week work from anywhere.

Qualifications

• 3–5+ years' experience in CRM, retention or lifecycle marketing, ideally within a fast-growing DTC ecommerce business.
• Strong hands-on experience with Klaviyo and Shopify, including building and optimising automated customer journeys.
• A proven track record of driving CRM revenue, improving conversion and increasing repeat purchase rates or customer lifetime value.
• Experience developing email campaign strategies, segmentation, personalisation, cross-sell and upsell activity.
• Experience working with high-end retail products is desirable

Skills

CRM management

Lifecycle marketing

Email campaigns

Klaviyo expert

Shopify familiarity

Tools

Klaviyo

Shopify

Job description

Ignite, a fast-growing UK wellness brand, is hiring a Senior CRM Manager to own a key growth channel where CRM accounts for 40% of revenue. You will shape strategy, build high-performing customer journeys and drive commercial impact in a founder-led business that moves fast.

This hybrid role is based at the Surrey office with 3 days on-site, offering an opportunity to directly influence growth and customer engagement while enjoying the flexibility of one week work from anywhere.