CRM Manager

Ignite; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid working from Surrey office

One week work from anywhere

Job summary

Ignite, a fast-growing wellness brand, is seeking a CRM Manager to own and grow the CRM channel. The role offers hybrid working from a Surrey office with 3 days onsite, and a chance to shape customer journeys and drive measurable revenue impact in a founder-led business that moves fast.

You will build high-performing customer journeys, optimise retention, and contribute to a strategy that delivers significant revenue from CRM.

Qualifications

• 3–5+ years' experience in CRM, retention or lifecycle marketing in fast-growing DTC ecommerce.
• Strong hands-on experience with Klaviyo and Shopify, including building and optimising automated customer journeys.
• Proven track record of driving CRM revenue, improving conversion and increasing repeat purchase rate or CLV.
• Experience developing email campaign strategies, segmentation, personalisation, cross-sell and upsell activity.
• Experience working with high-end retail products is desirable.

Responsibilities

• Own CRM channel strategy and growth initiatives.
• Build and optimise automated customer journeys.
• Drive CRM revenue and improve repeat purchase rate.

Skills

CRM strategy

Lifecycle marketing

Retention marketing

Automated journeys

Email campaign strategies

Tools

Klaviyo

Shopify

Job description

Ignite are delighted to be working with a fast-growing retail brand on the hunt for a CRM Manager. They are one of the fastest-growing companies in the UK, the business has serious ambitions to become a leader in their market.

This is a brilliant opportunity to take ownership of a key growth channel, where CRM generates 40% of total revenue. You'll have the freedom to shape strategy, build high-performing customer journeys and make a genuine commercial impact within a founder-led business that moves fast and thinks big.

What skills do you need to be considered?

• 3–5+ years' experience in CRM, retention or lifecycle marketing, ideally within a fast-growing DTC ecommerce business.
• Strong hands-on experience with Klaviyo and Shopify, including building and optimising automated customer journeys.
• A proven track record of driving CRM revenue, improving conversion and increasing repeat purchase rates or customer lifetime value.
• Experience developing email campaign strategies, segmentation, personalisation, cross-sell and upsell activity.
• Experience working with high-end retail products is desirable

In return for everything you can bring, the business can offer you:

• Hybrid working from Surrey office, 3 days onsite
• The opportunity to make a tangible impact on the growth of a rapidly expanding wellness brand.
• One week work from anywhere

People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self.

We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won't be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don't miss them.