Solution Sales Executive CRM

ServiceNow

Staines-upon-Thames

Hybrid

GBP 90,000 - 130,000

Full time

19 hours ago

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Job summary

ServiceNow is seeking an experienced Senior CRM Sales Specialist, CPQ to drive market success for CPQ and CRM solutions. You will provide strategic input in account planning, lead discovery, and coordinate with specialist teams to ensure product fit and impactful value messaging.

The role involves leading the full sales cycle, coaching cross-functional teams, and aligning CPQ/CRM capabilities with account priorities to maximize revenue opportunities across complex software solutions.

Qualifications

Deep experience in specialist sales, preferably within a CRM / CPQ/ Customer engagement/Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
8+ years of sales experience within complex software or platform solutions, selling CPQ, CRM, or Revenue/Sales Operations‑related solutions
Understanding of CRM, CX, CSM, or CPQ processes
Technical fluency to present, demo and lead credible discovery, value positioning, and use case identification
Experience integrating AI into work processes and workflows
Experience leading virtual or matrixed teams
Ability to understand broad IT needs for prospective clients
Ability to establish trusted relationships with clients and teams
Ability to produce new business and negotiate deals with C-levels
Ability to thrive in a fast-paced, deadline-driven environment
Willingness to go above and beyond to win
Ability to communicate complex issues clearly
Ability to connect with executives and ServiceNow ecosystem
Excellent communication and polished presentation skills

Responsibilities

Lead the full sales cycle including qualification, value-based selling, demonstrations, business case development, and negotiation
Coach AEs, BDRs, and account teams on CPQ/CRM opportunity triggers and value messaging
Lead discovery with customers to understand quoting challenges, product complexity, and approval workflows
Provide strategic input during account planning by identifying CPQ or CRM workflow modernization use cases
Align CPQ/CRM capabilities to account priorities and revenue opportunities
Quantify business impact and AI-powered selling outcomes in account strategy
Partner with SC & Specialist SC teams for roadmap alignment and product-fit validation
Customize time to territory needs while celebrating wins across the organization

Skills

CRM/CPQ sales

Customer engagement

CX/CSM familiarity

AI integration in workflows

Leading virtual teams

Executive communication

Deal negotiation

Relationship building with C-level

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Company Description

Join us to put AI to work for people.

Job Description

The Senior CRM Sales Specialist, CPQ will drive market success of ServiceNow’s Configure Price Quote (CPQ) and CRM Sales solutions. These solutions sit alongside our market‑leading Service Management platform and unify the selling motion by giving sellers a single source of truth for products, pricing, quoting, and deal execution.

What You Get To Do In This Role

Support territory strategy and planning by aligning CPQ/CRM capabilities to account priorities, whitespace, and revenue opportunities
Lead discovery with customers to understand quoting challenges, product complexity, approval workflows, and seller inefficiencies
Provide strategic input during account planning by identifying CPQ, quoting automation, or CRM workflow modernization use cases
Ensure recommendations into account strategy are aligned with Now Value principles, quantifying business impact, efficiency gains, and AI‑powered selling outcomes
Partner with SC & Specialist SC teams to define roadmap alignment and ensure product fit, capability validation, and competitive positioning
Coach AEs, BDRs, and account teams on CPQ/CRM opportunity triggers, value messaging, and how to position workflow automation within the broader selling motion
Lead the full sales cycle including qualification, value‑based selling, demonstrations, business case development, and negotiation
Customize your time to the needs of the territory and account team while celebrating wins across the organization

Qualifications

Deep experience in specialist sales, preferably within a CRM / CPQ/ Customer engagement/Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
8+ years of sales experience within complex software or platform solutions, selling CPQ, CRM, or Revenue/Sales Operations‑related solutions
An understanding of the CRM, CX, CSM, or CPQ solution‑related business processes
Technical fluency to be able to present, demo and lead credible discovery, value positioning, and use case identification with executives, ServiceNow sellers, and CRM leaders.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
Experience leading virtual or matrixed teams
Ability to understand broad, macro‑level business IT needs for a prospective client
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C‑Level relationships
Able to thrive in a fast paced, growing, deadline driven environment
Willingness to go above and beyond to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
Ability to forge strong business relationships and connect with both C‑level execs at customers as well as with individuals in ServiceNow internal and external eco‑system
Excellent communication and polished presentation skills

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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