Senior Credit Control Analyst

Ballymore Group; City Of London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Work from home Fridays

Equal opportunities employer

Job summary

Ballymore Group in Canary Wharf seeks a Senior Credit Control Analyst to supervise the collection of service charge debts and oversee related processes. You will engage with housing associations and tenants to secure timely payments and manage debtor ledgers.

The role involves coordinating with legal teams and third-party agencies, deputising for the Head of Credit Control, and ensuring accurate reporting of aged debt metrics. Hybrid working with one remote day.

Qualifications

• Numeracy, good judgment and clear communication are required.
• Understanding leasehold law and its impact on debt recovery is advantageous.
• Experience in credit control within a property management environment (managing agent, social housing, etc.).
• Professional behavior with external stakeholders is expected.

Responsibilities

• Manage service charge debts and oversee procedures for efficient collection.
• Maintain regular contact with clients to ensure debts are collected.
• Develop relationships with major clients to enhance debt collection.
• Issue statements to debtors regularly and monitor cash collection targets.

Skills

Numeracy

Communication skills

Negotiation

Leasehold law knowledge

Credit control experience

Property management experience

Propman system

Tools

Propman

Job description

Senior Credit Control Analyst - Permanent, Canary Wharf

Hours: 40 per week, Monday to Friday

Work from home: Once per week (Friday)

Duties & Responsibilities

Key responsibilities include being responsible for the efficient management of service charge debts owed, overseeing the various operations required to resolve debt repayment and introducing systems and procedures to enable the efficient collection of outstanding service charge and ground rent debts.

• Active collection of outstanding debts through calls, emails or letters, notifying debtors of overdue invoices and encouraging them to pay.
• Maintaining regular contact with clients to ensure proper management of debt.
• Develop close relationships with significant clients (e.g. Housing Associations, Commercial tenants) to ensure efficient collection of outstanding debts.
• Overseeing the issuing of statements to debtors on a regular basis or as required.
• Ensure cash collection targets and aged debt targets are met.
• Gather sufficient data to make referrals to debt collection agencies, and follow procedures.
• Using professional judgement to identify potential bad debts at an early stage and taking the appropriate action to address the situation
• Negotiating with debtors to ensure extended credit terms are appropriately managed and monitored.
• Taking active steps to ensure that debtor ledgers are properly maintained including the monitoring of unallocated cash and credit notes.
• Keeping an accurate record of debt chasing activities to support any decisions made to refer debtors for legal recovery
• To prepare regular reports to management clearly detailing the outstanding debtor position and monitoring progress against cash collection targets and aged debtor ratios and any other measures used to measure the performance of the credit control function.
• Using professional judgement to determine when to commence legal action against a debtor.
• Develop relationships and processes with 3rd party dept collection agencies to assist in dept collection. Manage these relationships and ensure all reporting is compiled to give a collective view to business.
• Working with legal teams and other third-party agencies to recover long term debts
• Posting and allocation of cash receipts to Propman system
• Deputise for the Head of Credit Control as and when required

Skills & Experience

• Numeracy, professional judgment and good communication skills. Experience of negotiating with key clients would also be an advantage
• An understanding of leasehold law and the impact of legislation on the recovery of lessee debt would be an advantage
• Previous experience working within credit control in a property management environment (managing agent, social housing etc).
• Expected to demonstrate professional behaviour in all involvements with external stakeholders.

Ballymore operates as an equal opportunities employer