Senior Credit Control Analyst

Ballymore Group; Greater London; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

The Ballymore Group is seeking a Senior Credit Control Analyst for a permanent role in Canary Wharf. The role offers hybrid work with 40 hours per week (Mon–Fri) and work-from-home one day per week (Friday).

You will actively collect debts, manage client relationships, monitor aged debt, and coordinate with external agencies and legal teams to protect cash flow. Previous credit control in property management is preferred.

Qualifications

• Numeracy and good communication skills; negotiation experience is advantageous.
• Understanding of leasehold law and its impact on debt recovery.
• Experience in credit control within a property management environment (managing agent, social housing, etc.).
• Professional behaviour in all interactions with external stakeholders.

Responsibilities

• Active collection of outstanding debts via calls, emails or letters and informing debtors of overdue invoices.
• Maintaining regular contact with clients to manage debt.
• Develop relationships with Housing Associations and commercial tenants to improve collections.
• Oversee issuing of statements to debtors on a routine basis or as required.
• Ensure cash collection targets and aged debt targets are met.
• Refer debtors to collection agencies when appropriate and follow procedures.
• Monitor unallocated cash and credit notes and ensure proper posting in the Propman system.
• Prepare regular management reports detailing debtor positions and progress against targets.
• Assess when to commence legal action and coordinate with legal teams.
• Develop relationships with third-party debt collection agencies and ensure reporting provides a unified view.
• Deputise for Head of Credit Control when required.

Skills

Numeracy

Negotiation

Communication

Leasehold law understanding

Credit control experience

Tools

Propman system

Job description

Senior Credit Control Analyst - Permanent, Canary Wharf

Hours: 40 per week, Monday to Friday

Work from home: Once per week (Friday)

Duties & Responsibilities

• Active collection of outstanding debts through calls, emails or letters, notifying debtors of overdue invoices and encouraging them to pay.
• Maintaining regular contact with clients to ensure proper management of debt.
• Develop close relationships with significant clients (e.g. Housing Associations, Commercial tenants) to ensure efficient collection of outstanding debts.
• Overseeing the issuing of statements to debtors on a regular basis or as required.
• Ensure cash collection targets and aged debt targets are met.
• Gather sufficient data to make referrals to debt collection agencies, and follow procedures.
• Using professional judgement to identify potential bad debts at an early stage and taking the appropriate action to address the situation
• Negotiating with debtors to ensure extended credit terms are appropriately managed and monitored.
• Taking active steps to ensure that debtor ledgers are properly maintained including the monitoring of unallocated cash and credit notes.
• Keeping an accurate record of debt chasing activities to support any decisions made to refer debtors for legal recovery
• To prepare regular reports to management clearly detailing the outstanding debtor position and monitoring progress against cash collection targets and aged debtor ratios and any other measures used to measure the performance of the credit control function.
• Using professional judgement to determine when to commence legal action against a debtor.
• Develop relationships and processes with 3rd party dept collection agencies to assist in dept collection. Manage these relationships and ensure all reporting is compiled to give a collective view to business.
• Working with legal teams and other third-party agencies to recover long term debts
• Posting and allocation of cash receipts to Propman system
• Deputise for the Head of Credit Control as and when required

Skills & Experience

• Numeracy, professional judgment and good communication skills. Experience of negotiating with key clients would also be an advantage
• An understanding of leasehold law and the impact of legislation on the recovery of lessee debt would be an advantage
• Previous experience working within credit control in a property management environment (managing agent, social housing etc).
• Expected to demonstrate professional behaviour in all involvements with external stakeholders.

Ballymore operates as an equal opportunities employer.