Senior Control Room Operator 24/7 Security & Incident Lead

Mitie Group plc.; England; On-site; GBP 42,000 - 56,000; Full time

Job summary

Mitie Group plc. in the United Kingdom seeks an experienced Lead Control Room Operator to join our National Security Operations Room (NSOR) for a 24/7 security operation.

You will monitor CCTV, alarms, access controls, and security platforms, coordinate responses, and support business continuity across a national footprint. You will handle incidents with strong prioritisation, risk assessment, and clear communication while producing reports and staying aware of evolving threats and

Qualifications

• Experience in a CCTV Control Room, Security Operations Centre (SOC), or similar security operations environment.
• Strong incident management, decision-making, and problem-solving skills.
• Experience operating CCTV, access control, alarm monitoring, and security management systems.
• Good computer literacy with the ability to work across multiple applications simultaneously.
• Ability to assess risk, prioritise information, and remain effective under pressure.
• Strong awareness of current security threats and emerging risks.

Responsibilities

• Monitor CCTV, access control, alarm systems, and security platforms, ensuring timely and appropriate responses.
• Respond to and manage security, safety, and business continuity incidents in line with procedures.
• Assess and respond appropriately to alarms, incidents, and service requests.
• Monitor the security threat environment, geopolitical developments, protest activity, travel-related risks, and emerging threats, escalating where appropriate.
• Act as an operational escalation point for incidents.
• Produce operational reports, including travel disruption and situational awareness updates.
• Monitor VIP and business-critical travel activity, including flight tracking and welfare monitoring where required.
• Liaise with security teams, sites, contractors, and emergency services to support incident resolution.
• Monitor lone worker and emergency notification systems.
• Maintain accurate logs, incident reports, and handovers.
• Conduct routine system checks and report faults or performance issues.
• This role is ideal for an experienced control room professional seeking greater responsibility within a fast-paced security environment.

Skills

CCTV

Incident management

Security operations

Risk assessment

Decision making

Multi-system proficiency

Under pressure

Tools

CCTV systems

Access control

Alarm monitoring

Security management systems

Job description

Mitie Group plc. in the United Kingdom seeks an experienced Lead Control Room Operator to join our National Security Operations Room (NSOR) for a 24/7 security operation.

You will monitor CCTV, alarms, access controls, and security platforms, coordinate responses, and support business continuity across a national footprint. You will handle incidents with strong prioritisation, risk assessment, and clear communication while producing reports and staying aware of evolving threats and