Senior Contract Manager - Soft FM (Multi-Site)

Pinnacle Group; Greater London; Sur place; GBP 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Season Ticket Loans

Personal Development Plans

Company Vehicle

Company Bonus

Résumé du poste

Pinnacle Group is seeking an experienced Contract Manager to oversee a multi-site soft FM contract delivering cleaning, bulk waste collection and grounds maintenance services across housing, education and public sector sites.

You will lead onsite teams, manage budgets, drive service quality, ensure health and safety compliance and report on performance to clients and stakeholders. The role requires strong leadership, stakeholder engagement and continuous improvement focus.

Qualifications

• Proven experience managing soft FM services, especially cleaning and grounds maintenance.
• Strong people-management experience with dispersed teams.
• Experience managing contracts of £1m or more with budget oversight.
• Solid knowledge of health & safety regulations and compliance.
• Full UK driving licence; IOSH Managing Safely is advantageous.

Responsabilités

• Conduct audits, inspections and risk assessments to maintain high standards.
• Ensure services meet contract specs, KPIs and Health & Safety plans.
• Lead on-site teams, recruitment, onboarding, training and performance management.
• Supervise cleaning, grounds and bulk collection teams across multiple sites.
• Manage subcontractors, ensuring quality and safe practices.
• Monitor contract budget and ensure expenditure stays within limits.
• Maintain strong client relationships and handle service escalations.
• Drive continuous improvement in service delivery and tenant satisfaction.

Connaissances

People management

Contract management

Budget management

Health & safety

Audits & risk

Description du poste

Pinnacle Group is seeking an experienced Contract Manager to oversee a multi-site soft FM contract delivering cleaning, bulk waste collection and grounds maintenance services across housing, education and public sector sites.

You will lead onsite teams, manage budgets, drive service quality, ensure health and safety compliance and report on performance to clients and stakeholders. The role requires strong leadership, stakeholder engagement and continuous improvement focus.