Multi-Site Soft FM Contract Manager - EV + Bonus

Blue Arrow; Chichester; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Bonus scheme

Electric vehicle

Pension scheme

Private medical insurance

Life assurance

Training & development

Career progression

Job summary

Blue Arrow is recruiting a Contract Manager for Soft Facilities Management, covering Brighton, Crawley, Chichester and Horsham. You will oversee cleaning, grounds maintenance and bulk waste across multi-site contracts to ensure service excellence and client satisfaction with a leading national FM provider.

You will manage operational and commercial performance, mentor site teams, control budgets, and drive continuous improvement while maintaining Health & Safety compliance.

Qualifications

• Proven experience managing soft FM contracts, especially cleaning and grounds maintenance.
• Experience managing contracts valued at £1 million+.
• Strong operational and people management skills.
• Budget management and P&L responsibility.
• Experience overseeing multi-site operations.
• Excellent client relationship and stakeholder management.
• Knowledge of Health & Safety legislation and compliance.
• Strong organisational and problem-solving abilities.
• Full UK driving licence.

Responsibilities

• Manage day-to-day delivery of multiple soft FM contracts across the region.
• Lead, motivate and develop cleaning and grounds maintenance teams.
• Ensure service delivery meets contractual KPIs and performance targets.
• Manage contract budgets, forecasting and financial performance.
• Conduct regular audits, site inspections and quality assessments.
• Drive continuous improvement and operational efficiencies.
• Ensure full compliance with Health & Safety legislation and company policies.
• Build and maintain strong relationships with clients, residents and stakeholders.
• Investigate and resolve customer queries and service issues.
• Monitor workforce performance and support training and development initiatives.
• Produce operational reports and performance updates.

Skills

People management

Budget management

P&L responsibility

Multi-site operations

Client relationship

Leadership

Health & Safety awareness

Job description

Blue Arrow is recruiting a Contract Manager for Soft Facilities Management, covering Brighton, Crawley, Chichester and Horsham. You will oversee cleaning, grounds maintenance and bulk waste across multi-site contracts to ensure service excellence and client satisfaction with a leading national FM provider.

You will manage operational and commercial performance, mentor site teams, control budgets, and drive continuous improvement while maintaining Health & Safety compliance.