Lead Multi-Site Soft FM Contract Manager

House Recruiting; Brighton, Crawley, Chichester, Horsham; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Private medical insurance

Enhanced pension scheme

Life assurance

Additional annual leave

Flexible working arrangements

Company bonus

Retail discounts

Employee Assistance Programme

Personal development and career开发机会

Cycle to Work Scheme and Season Ticket

Job summary

House Recruiting is seeking an experienced Contract Manager to own a multi-site Soft Facilities Management contract covering cleaning, bulk waste collection and grounds maintenance across Brighton, Crawley, Chichester and Horsham. The role is hands-on operational, focusing on delivery, client relationships and performance.

You will manage day-to-day delivery, audits, budgets and safety, lead dispersed frontline teams, and drive continuous improvement while ensuring KPI achievement.

Qualifications

• Proven experience managing soft FM services, particularly cleaning and grounds maintenance.
• Experience managing £1m+ contracts with strong commercial and operational oversight.
• Strong people-management experience, ideally leading dispersed or frontline teams.
• Experience with budget management and exposure to full P&L accountability.
• A track record of managing multi-site facilities management contracts.

Responsibilities

• Managing the delivery of cleaning, grounds maintenance and bulk waste services across multiple sites.
• Conducting regular audits, inspections, estate walkabouts and risk assessments.
• Ensuring services meet agreed KPIs, contract specifications and Health & Safety requirements.
• Leading and supporting dispersed frontline teams, including recruitment, onboarding, training, rotas and performance management.
• Managing subcontractors and ensuring quality, compliance and safe working practices.
• Monitoring contract budgets and ensuring expenditure remains within agreed limits.
• Working with clients, residents, housing officers and stakeholders to resolve service issues and maintain strong relationships.
• Managing customer feedback and service escalations.
• Responding to incidents, hazards and operational issues and implementing corrective actions.
• Identifying and delivering continuous improvement opportunities across the contract.
• Maintaining high standards of Health & Safety and environmental compliance.

Skills

Soft FM

People management

Budget management

Health & Safety

Stakeholder management

Education

IOSH Managing Safely

Job description

House Recruiting is seeking an experienced Contract Manager to own a multi-site Soft Facilities Management contract covering cleaning, bulk waste collection and grounds maintenance across Brighton, Crawley, Chichester and Horsham. The role is hands-on operational, focusing on delivery, client relationships and performance.

You will manage day-to-day delivery, audits, budgets and safety, lead dispersed frontline teams, and drive continuous improvement while ensuring KPI achievement.