Contract Manager

Pinnacle Group

Greater London

On-site

GBP 60,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Season Ticket Loans

Personal Development Plans

Company Vehicle

Company Bonus

Job summary

Pinnacle Group is seeking an experienced Contract Manager to oversee a multi-site soft FM contract delivering cleaning, bulk waste collection and grounds maintenance services across housing, education and public sector sites.

You will lead onsite teams, manage budgets, drive service quality, ensure health and safety compliance and report on performance to clients and stakeholders. The role requires strong leadership, stakeholder engagement and continuous improvement focus.

Qualifications

Proven experience managing soft FM services, especially cleaning and grounds maintenance.
Strong people-management experience with dispersed teams.
Experience managing contracts of £1m or more with budget oversight.
Solid knowledge of health & safety regulations and compliance.
Full UK driving licence; IOSH Managing Safely is advantageous.

Responsibilities

Conduct audits, inspections and risk assessments to maintain high standards.
Ensure services meet contract specs, KPIs and Health & Safety plans.
Lead on-site teams, recruitment, onboarding, training and performance management.
Supervise cleaning, grounds and bulk collection teams across multiple sites.
Manage subcontractors, ensuring quality and safe practices.
Monitor contract budget and ensure expenditure stays within limits.
Maintain strong client relationships and handle service escalations.
Drive continuous improvement in service delivery and tenant satisfaction.

Skills

People management

Contract management

Budget management

Health & safety

Audits & risk

Job description

Pinnacle Group is seeking an experienced Contract Manager to join our Soft Facilities Management division, overseeing a multi-site contract delivering cleaning, bulk waste collection and grounds maintenance services. You will be responsible for ensuring all soft services are delivered to a consistently high standard, on time and within budget, while leading recruitment and training, monitoring performance, managing budgets and ensuring full health and safety compliance. Building strong relationships with clients, stakeholders and tenants will be key to maintaining service quality and driving operational excellence. Our Soft Facilities Management division delivers essential services to homes, schools, universities and public sector organisations – including housing providers and blue light authorities. We focus on creating clean, safe and welcoming environments, with a commitment to quality, community impact and customer care. The ideal candidate will have proven experience managing outsourced soft services contracts within the facilities management sector, with a strong focus on service quality and tenant satisfaction. You will demonstrate effective financial control, strong analytical and reporting skills, and the ability to conduct audits, inspections and risk assessments while driving continuous improvement. If you are passionate about people, high-quality service delivery and creating clean, safe, welcoming environments, this role offers an exciting opportunity to make a meaningful impact.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Conduct regular audits, inspections and risk assessments to maintain high operational standards.
Ensure all services meet contract specifications, KPIs and site‑specific Health & Safety plans.
Lead, manage and support on‑site teams, including overseeing recruitment, onboarding, training, rota planning and performance management.
Provide day‑to‑day supervision and motivation to cleaning, grounds and bulk collection teams, ensuring consistent service delivery across all sites.
Manage subcontractors, ensuring compliance, quality standards and safe working practices.
Carry out estate walkabouts and liaise with residents, housing officers and local stakeholders.
Assist in managing and monitoring the contract budget to ensure expenditure stays within agreed limits.
Ensure full compliance with health, safety and environmental legislation across all operations.
Respond to incidents, hazards and service issues promptly and implement corrective actions.
Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
Manage customer feedback and handle service escalations effectively.
Maintain strong client relationships through clear communication and consistent performance.

Key requirements:

Proven experience managing soft FM services, specifically cleaning and grounds maintenance.
Strong people‑management experience, including leading dispersed teams, supervising frontline staff, setting performance standards and supporting development.
Experience managing contracts of £1m or above, with strong commercial and operational oversight.
Strong budget management skills, including exposure to full profit and loss accountability.
Demonstrable experience delivering facilities management services across multi‑site environments.
Solid knowledge of health & Safety regulations, compliance standards and industry best practice.
Full UK driving licence.
IOSH Managing Safely (or equivalent) is advantageous.

Our offer

We believe that diversity makes us stronger.

The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve.

That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive.

We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: