Multi-Site Soft FM Contract Manager

Pinnacle Group Limited; London Borough of Brent; On-site; GBP 65,000 - 95,000; Full time

Job summary

Pinnacle Group is seeking an experienced Contract Manager to lead our Soft Facilities Management division, overseeing a multi-site contract delivering cleaning, bulk waste collection and grounds maintenance services.

You will be responsible for ensuring all soft services are delivered to a consistently high standard, on time and within budget, while leading recruitment and training, monitoring performance, managing budgets and ensuring full health and safety compliance.

Qualifications

• Proven experience managing soft FM services, specifically cleaning and grounds maintenance.
• Strong people-management experience, leading dispersed teams.
• Experience managing contracts of £1m+ with commercial oversight.
• Budget management with full profit and loss accountability.
• Knowledge of health & safety regulations and industry best practice.
• Full UK driving licence.
• IOSH Managing Safely or equivalent is advantageous.

Responsibilities

• Conduct regular audits, inspections and risk assessments to maintain high operational standards.
• Ensure all services meet contract specifications, KPIs and site-specific Health & Safety plans.
• Lead, manage and support on-site teams, including recruitment, onboarding, training, rota planning and performance management.
• Provide day-to-day supervision and motivation to cleaning, grounds and bulk collection teams, ensuring consistent service delivery across all sites.
• Manage subcontractors, ensuring compliance, quality standards and safe working practices.
• Carry out estate walkabouts and liaise with residents, housing officers and local stakeholders.
• Assist in managing and monitoring the contract budget to ensure expenditure stays within agreed limits.
• Ensure full compliance with health, safety and environmental legislation across all operations.
• Respond to incidents, hazards and service issues promptly and implement corrective actions.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Manage customer feedback and handle service escalations effectively.
• Maintain strong client relationships through clear communication and consistent performance.

Skills

Contract management

People management

Budget management

Health & safety

Stakeholder engagement

Job description

Pinnacle Group is seeking an experienced Contract Manager to lead our Soft Facilities Management division, overseeing a multi-site contract delivering cleaning, bulk waste collection and grounds maintenance services.

You will be responsible for ensuring all soft services are delivered to a consistently high standard, on time and within budget, while leading recruitment and training, monitoring performance, managing budgets and ensuring full health and safety compliance.