Senior Contract Manager

Churchill Services; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave

Life assurance cover

GP access and wellbeing support

Volunteering days

Job summary

Churchill Group is seeking a Senior Contract Manager in London to oversee a team of five Cleaning Area Managers and their portfolio of cleaning contracts across London. You will lead site visits, champion service excellence, and balance hands-on leadership with strategic planning to drive performance and client satisfaction.

The role involves contributing to new business mobilisation and innovation projects across Churchill Group, with a focus on scalable processes and continuous improvement.

Qualifications

• Proven leadership experience at senior management level within FM or a related sector.
• Experience managing large business portfolios with demonstrated financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high-performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data-informed approach to decision-making.
• A practical, solutions-focused mindset with long-term vision.

Responsibilities

• Lead strategic reviews with senior stakeholders through regular meetings.
• Monitor KPIs and quality metrics across cleaning contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth.

Job description

Location: London
Salary: £££ competitive + company car

We're looking for a collaborative and people-focused Senior Contract Manager to oversee a team of Cleaning Area Managers and their portfolio of cleaning contracts across London.

In this role, you'll lead and support a team of five field-based Cleaning Area Managers, helping them deliver excellent service while maximising contract performance. You'll take a hands‑on approach-combining site visits with strategic planning-to ensure consistency, innovation, and client satisfaction across your portfolio.

You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team.

As Senior Contract Manager, you will:

• Lead strategic reviews with senior stakeholders through regular meetings.
• Monitor KPIs and quality metrics across cleaning contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth

As Senior Contract Manager, you will have:

• Proven leadership experience at senior management level within FM or a related sector.
• Experience managing large business portfolios with demonstrated financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high‑performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data‑informed approach to decision‑making.
• A practical, solutions‑focused mindset with long‑term vision.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) and Vetting is required for this role.