Senior Contract Coordinator

Veolia Group; Wolverhampton; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

Annual leave + bank holidays

Wellbeing resources

Volunteer day

Training & development

Job summary

Veolia in Wolverhampton is seeking a Senior Contract Coordinator to drive performance and optimise the DESA contract across budget and KPIs. You will provide comprehensive administration support and identify opportunities to improve financial performance.

You will develop strong relationships with internal and external customers, select contractors, and ensure reporting meets contractual expectations, health and safety standards and sustainability goals.

Qualifications

• Education up to A Level with strong organisational and planning skills.
• Excellent communication and numeracy, analytical and IT capabilities.
• Experience in waste industry and supplier management advantageous.

Responsibilities

• Monitor business performance against budget and KPIs.
• Provide admin support for DESA activities and cover holidays to ensure continuity of service.
• Assist in optimising revenue and margin of the DESA contract by identifying operational improvements.
• Develop new business opportunities under the contract strategy and promote new services.
• Resolve customer requests and ensure reporting is clear, accurate and timely.
• Select appropriate contractors to deliver services, promoting waste hierarchy and safety.
• Maintain close relationships with internal and external customers, focusing on reliability, health and safety, quality and KPIs.

Skills

Budget & KPIs

Contract administration

Stakeholder management

Financial analysis

Education

A Level

Bachelor1s degree

IOSH certification

Tools

SAP

WIMS

SalesForce

Job description

Ready to find the right role for you?Salary: £33,600.00 per annum plus a 15% annual bonus and Veolia benefitsHours: 40 hours per weekLocation: WolverhamptonWest MidlandsWV10 7DGWhen you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.As a Senior Contract Coordinator you’ll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.What we can offer you;25 days of annual leave plus bank holidaysAccess to our company/people’s pension schemeDiscounts on everything from groceries to well known retailersAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to24 hour access to a virtual GP, 365 days a year, for you and family members in your householdOne paid days leave every year to volunteer and support your communityOngoing training and development opportunities, allowing you to reach your full potentialWhat you’ll be doing;Monitor business performance against budget and KPIs throughout the financial year, producing regular and meaningful reports to track progress and identify areas for improvementProvide comprehensive administration support and guidance for all DESA activities, organising workload during periods of sickness and holidays to ensure continuity of serviceAssist in optimising revenue and margin achieved through the DESA contract by identifying operational and administration activities that improve financial performanceDevelop existing and new business opportunities in line with the contract business development strategy, identifying and promoting new service offerings and customers to grow the businessProblem solve customer requests, ensure service delivery meets their requirements, and provide clear, transparent and accurate reporting of all work undertaken on behalf of the contractSelect appropriate contractors to deliver services that promote waste hierarchy improvement and minimise environmental impact of haulage, ensuring all tasks are sent to correct recipients in a timely manner and tracked to completionDevelop and maintain close working relationships with internal and external customers, fostering mutually respectful relations with an emphasis on reliability, health and safety, quality and delivering services to expected contractual KPIsWhat we're looking for;Education up to A Level standard with strong organisational and planning skills, excellent communication and people skills, and solid numeracy, analytical and IT capabilitiesWorking knowledge of the waste industry and proven negotiation skills to effectively manage contractor relationships and customer expectationsAbility to problem solve and make correct decisions under pressure while maintaining attention to detail and accuracy in reporting and documentationA degree qualification, IOSH certification, and operational experience of working within a customer-focused environment would be highly desirableFamiliarity with Veolia systems such as SAP, WIMS and SalesForce would be advantageous, along with the ability to quickly learn and adapt to new systems and processesWhat’s next?Apply today, so we can make a difference for generations to come.We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.