Senior Contract Coordinator

Veolia; Wolverhampton; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

25 days leave

Pension scheme

Discounts on groceries and retailers

Health resources for well-being

24 hour virtual GP access

One paid day to volunteer

Training and development opportunities

Job summary

Veolia in Wolverhampton is hiring a Senior Contract Coordinator to drive performance and administrative support for the DESA contract. You will monitor KPIs, manage workloads during absences, and identify opportunities to enhance revenue and service delivery.

The role emphasizes strong stakeholder relationships, health and safety, and delivering on contractual KPIs with a focus on sustainability and operational excellence.

Qualifications

• Education up to A Level with strong organisational and planning skills.
• Good numeracy, analytical and IT capabilities required.
• Experience with customer-focused environments is desirable.

Responsibilities

• Monitor performance against budget and KPIs, producing reports.
• Provide admin support for DESA activities and cover absences.
• Identify activities to improve financial performance of the contract.
• Develop opportunities aligned with contract strategy and new services.
• Resolve customer requests with clear, transparent reporting.
• Select contractors to improve waste hierarchy and track tasks.
• Maintain relationships with customers focusing on safety and quality.

Skills

Organisational skills

Planning skills

Communication skills

People skills

Numeracy

Analytical skills

IT capabilities

Education

A Level or equivalent

Degree desirable

Tools

SAP

WIMS

Salesforce

Job description

Salary

£33,600.00 per annum plus a 15% annual bonus and Veolia benefits

Hours

40 hours per week

Location

Wolverhampton

West Midlands

WV10 7DG

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

As a Senior Contract Coordinator you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave plus bank holidays
• Access to our company/people's pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

• Monitor business performance against budget and KPIs throughout the financial year, producing regular and meaningful reports to track progress and identify areas for improvement
• Provide comprehensive administration support and guidance for all DESA activities, organising workload during periods of sickness and holidays to ensure continuity of service
• Assist in optimising revenue and margin achieved through the DESA contract by identifying operational and administration activities that improve financial performance
• Develop existing and new business opportunities in line with the contract business development strategy, identifying and promoting new service offerings and customers to grow the business
• Problem solve customer requests, ensure service delivery meets their requirements, and provide clear, transparent and accurate reporting of all work undertaken on behalf of the contract
• Select appropriate contractors to deliver services that promote waste hierarchy improvement and minimise environmental impact of haulage, ensuring all tasks are sent to correct recipients in a timely manner and tracked to completion
• Develop and maintain close working relationships with internal and external customers, fostering mutually respectful relations with an emphasis on reliability, health and safety, quality and delivering services to expected contractual KPIs

What we're looking for

• Education up to A Level standard with strong organisational and planning skills, excellent communication and people skills, and solid numeracy, analytical and IT capabilities
• Working knowledge of the waste industry and proven negotiation skills to effectively manage contractor relationships and customer expectations
• Ability to problem solve and make correct decisions under pressure while maintaining attention to detail and accuracy in reporting and documentation
• A degree qualification, IOSH certification, and operational experience of working within a customer-focused environment would be highly desirable
• Familiarity with Veolia systems such as SAP, WIMS and SalesForce would be advantageous, along with the ability to quickly learn and adapt to new systems and processes

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.