Contract Coordinator

Veolia Group; Wolverhampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Discounts on groceries & retailers

Virtual GP access 24/7

Volunteer day per year

Training & development opportunities

Job summary

Veolia is seeking a DESA Contract Coordinator in Wolverhampton (Four Ashes) to build strong relationships with internal stakeholders and external customers, ensuring service delivery meets contractual KPIs.

You will respond to and resolve customer requests, produce clear reports, promote growth opportunities, and help Veolia deliver a high-quality, sustainable waste management service.

Qualifications

• Strong organisational and planning skills.
• Confident communication skills, both written and verbal.
• Experience in a customer-focused environment.

Responsibilities

• Build and maintain strong relationships with internal stakeholders and external customers, ensuring service delivery meets KPIs.
• Respond to and resolve customer requests promptly, using problem-solving to optimise contract revenue and margins.
• Produce clear, accurate reports on work completed under the contract.
• Support DESA customers and ensure services align with their requirements, identifying opportunities for growth.
• Promote waste hierarchy improvements and minimise the environmental impact of haulage.
• Ensure tasks are allocated to the correct recipients and tracked through to completion.

Skills

Organisational skills

Communication skills

Customer focus

Problem solving

Planning ability

Education

A Level or equivalent

Job description

Ready to find the right role for you?Salary: £30,000.00 per annum plus Veolia benefitsHours: 40 hours per weekLocation: Four AshesWolverhamptonWest MidlandsWV10 7DGWhen you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.As a DESA Contract Coordinator you’ll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.What we can offer you;25 days of annual leave plus bank holidaysAccess to our company/people’s pension schemeDiscounts on everything from groceries to well known retailersAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to24 hour access to a virtual GP, 365 days a year, for you and family members in your householdOne paid days leave every year to volunteer and support your communityOngoing training and development opportunities, allowing you to reach your full potentialWhat you’ll be doing;Build and maintain strong, respectful relationships with internal stakeholders and external customers, ensuring service delivery meets contractual KPIs.Respond to and resolve customer requests promptly, using effective problem-solving to help optimise contract revenue and margin.Produce clear, accurate and transparent reports on work completed under the contract.Support DESA customers and ensure services are delivered in line with their requirements, while identifying and promoting opportunities for growth through new services and customers.Help ensure Veolia continues to provide a competitive, high-quality service offering to DESA.Promote waste hierarchy improvements and minimise the environmental impact of haulage.Ensure tasks are allocated to the correct recipients in a timely manner and tracked through to completion.What we're looking for;Education to A Level (or equivalent) standard.Strong organisational and planning skills.Confident communication skills, both written and verbal.Experience in a customer-focused environment.Knowledge of the waste industry (desirable).What’s next?Apply today, so we can make a difference for generations to come.We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.