Senior Content Designer — Public Services

Scrumconnect; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Scrumconnect Consulting in London is seeking a Lead Content Designer to set the content approach for public services and guidance. You will make complex policy and technical information clear for users, lead other content designers and work closely with policy and subject matter experts.

As part of the role you will ensure content aligns with GOV.UK style and accessibility standards, collaborate with researchers and stakeholders, and contribute to content for GDS service assessments.

Qualifications

• Extensive experience as a content designer, including leading other content designers.
• Experience making complex policy, legal or technical content clear.
• Excellent writing, editing and plain English skills.
• Experience using research and data to inform content decisions.
• Strong skills in working with and influencing subject matter experts and senior stakeholders.
• Knowledge of accessibility standards (WCAG).
• UK government or public sector experience.
• Knowledge of the GOV.UK style guide and publishing tools.
• Experience writing guidance for professional or regulated audiences.

Responsibilities

• Set the content strategy, standards and ways of working for one or more teams.
• Design and write clear, accessible content for services and guidance, using plain English.
• Turn complex policy, legal and technical information into content users understand first time.
• Work with user researchers to test content and improve it based on evidence.
• Work with policy colleagues and subject matter experts to agree accurate content.
• Lead, review and develop other content designers.
• Make sure content meets the GOV.UK style guide and accessibility standards.
• Help teams prepare content for GDS service assessments.

Skills

Lead content designer

Policy and legal content

Plain English writing

Research-driven decisions

Stakeholder influence

Accessibility standards

GOV.UK style guide

Public sector experience

Content strategy

Job description

Scrumconnect Consulting in London is seeking a Lead Content Designer to set the content approach for public services and guidance. You will make complex policy and technical information clear for users, lead other content designers and work closely with policy and subject matter experts.

As part of the role you will ensure content aligns with GOV.UK style and accessibility standards, collaborate with researchers and stakeholders, and contribute to content for GDS service assessments.