Lead Content Designer - Public Sector Policy & Clarity

Scrumconnect Ltd; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Scrumconnect Consulting in London is seeking a Lead Content Designer to set the content approach for public services and guidance. You will lead other content designers and collaborate with policy and subject matter experts to ensure accurate, user-friendly content.

Responsibilities include turning complex policy and legal information into clear content, applying plain English, and ensuring accessibility and GOV.UK style compliance to support high-quality digital services for the public sector.

Qualifications

• Led content design teams and reviewed other designers.
• Transformed complex policy and technical content for users.
• Strong writing, editing and plain English skills.
• Uses research and data to inform content decisions.
• Influences senior stakeholders and subject matter experts.
• Knowledge of accessibility standards (WCAG).
• Experience in UK government or public sector.
• Familiar with GOV.UK style guide and publishing workflow.
• Experience writing guidance for professional audiences.

Responsibilities

• Set the content strategy, standards and ways of working for one or more teams.
• Design and write clear, accessible content for services and guidance, using plain English.
• Turn complex policy, legal and technical information into content users understand first time.
• Work with user researchers to test content and improve it based on evidence.
• Work with policy colleagues and subject matter experts to agree accurate content.
• Lead, review and develop other content designers.
• Make sure content meets the GOV.UK style guide and accessibility standards.
• Help teams prepare content for GDS service assessments.

Skills

Content design leadership

Policy content clarity

Plain English writing

Research-informed decisions

Stakeholder management

Accessibility WCAG

Public sector experience

GOV.UK style

Content strategy

Tools

Publishing tools

Job description

Scrumconnect Consulting in London is seeking a Lead Content Designer to set the content approach for public services and guidance. You will lead other content designers and collaborate with policy and subject matter experts to ensure accurate, user-friendly content.

Responsibilities include turning complex policy and legal information into clear content, applying plain English, and ensuring accessibility and GOV.UK style compliance to support high-quality digital services for the public sector.