Lead Content Designer

Scrumconnect Ltd; Greater London; Vor Ort; GBP 60.000 - 90.000; Vollzeit

Zusammenfassung

Scrumconnect Consulting in London is seeking a Lead Content Designer to set the content approach for public services and guidance. You will lead other content designers and collaborate with policy and subject matter experts to ensure accurate, user-friendly content.

Responsibilities include turning complex policy and legal information into clear content, applying plain English, and ensuring accessibility and GOV.UK style compliance to support high-quality digital services for the public sector.

Qualifikationen

• Led content design teams and reviewed other designers.
• Transformed complex policy and technical content for users.
• Strong writing, editing and plain English skills.
• Uses research and data to inform content decisions.
• Influences senior stakeholders and subject matter experts.
• Knowledge of accessibility standards (WCAG).
• Experience in UK government or public sector.
• Familiar with GOV.UK style guide and publishing workflow.
• Experience writing guidance for professional audiences.

Aufgaben

• Set the content strategy, standards and ways of working for one or more teams.
• Design and write clear, accessible content for services and guidance, using plain English.
• Turn complex policy, legal and technical information into content users understand first time.
• Work with user researchers to test content and improve it based on evidence.
• Work with policy colleagues and subject matter experts to agree accurate content.
• Lead, review and develop other content designers.
• Make sure content meets the GOV.UK style guide and accessibility standards.
• Help teams prepare content for GDS service assessments.

Kenntnisse

Content design leadership

Policy content clarity

Plain English writing

Research-informed decisions

Stakeholder management

Accessibility WCAG

Public sector experience

GOV.UK style

Content strategy

Tools

Publishing tools

Jobbeschreibung

London, United Kingdom | Posted on 11/11/2026

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.

We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.

About the Role

We are looking for a Lead Content Designer to set the content approach for public services and guidance. You will make complex policy and technical information clear for users, lead other content designers and work closely with policy and subject matter experts.

Key Responsibilities

• Set the content strategy, standards and ways of working for one or more teams.
• Design and write clear, accessible content for services and guidance, using plain English.
• Turn complex policy, legal and technical information into content users understand first time.
• Work with user researchers to test content and improve it based on evidence.
• Work with policy colleagues and subject matter experts to agree accurate content.
• Lead, review and develop other content designers.
• Make sure content meets the GOV.UK style guide and accessibility standards.
• Help teams prepare content for GDS service assessments.

Essential Skills and Experience

• Extensive experience as a content designer, including leading other content designers.
• Experience making complex policy, legal or technical content clear.
• Excellent writing, editing and plain English skills.
• Experience using research and data to inform content decisions.
• Strong skills in working with and influencing subject matter experts and senior stakeholders.
• Knowledge of accessibility standards (WCAG).
• UK government or public sector experience.
• Knowledge of the GOV.UK style guide and publishing tools.
• Experience writing guidance for professional or regulated audiences.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported.

We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements.

As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.