Content Design Specialist - Executive Director

Testing Site - JPMC; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co in London seeks an Executive Content Design Specialist to shape customer experiences across CTO ESP products. You will lead strategy, architecture, and content design to build confidence and trust in our digital experiences.

You will drive cross-functional collaboration, set quality standards, and mentor teams, delivering engaging content models and scalable narratives across channels.

Qualifications

• Proven expertise in content design and user experience design for digital products.
• Storytelling and content architecture expertise with strong narrative skills.
• Experience leading discovery sessions to inform content strategy across platforms.
• Ability to drive content development across multiple channels with consistent voice.
• Strong technical literacy and understanding of content platforms and technology's impact on UX.
• Ability to quickly learn new financial services products.

Responsibilities

• Develop and implement content design strategies aligned with business goals and accessibility guidelines.
• Lead end-to-end UX content architecture across navigation, labeling, and wayfinding.
• Set quality standards and maintain cross-product voice and narrative consistency.
• Create content models using patterns and taxonomies for complex products under tight timelines.
• Advise senior management on content design effectiveness and metrics.

Skills

Content design

User experience design

Storytelling

Content architecture

Discovery sessions

Content development

Technical literacy

Financial services knowledge

Job description

As a Content Design Specialist Executive Director in Chief Technology Office (CTO) Engineering Services and Platforms (ESP), you will shape customer experiences using your content skills to build confidence and trust in our products and services. Your role involves developing and implementing strategic content initiatives that align with business requirements, driving customer confidence across multiple product lines. With a high degree of independent responsibility, you will collaborate with cross-functional teams to solve complex problems and create innovative solutions. As an expert in strategy, architecture, and content design, your leadership will be instrumental to spearhead the content design of products and services developed by various teams. Your experience will be essential in delivering exceptional experiences unique to the JPMorgan Chase brand.

Job responsibilities

• Develop and implement content design strategies that align with business objectives, user needs, and accessibility guidelines, ensuring a seamless and engaging customer experience
• Lead the structural design of an end-to-end experience (navigation, labeling, wayfinding) across channels
• Set and distribute quality standards and manage cross-product voice and narrative structure for consistency across each product and experience offered
• Own the creation of content models using content patterns and taxonomies for complex products that offer engaging, user-friendly experiences under tight timelines
• Advise senior management on effective content design and metrics demonstrating the effectiveness of content strategies

Required qualifications, capabilities, and skills

• Proven expertise in content design, user experience design, or a related field, focusing on digital products and platforms
• Proven expertise in storytelling and content architecture
• Extensive experience leading discovery sessions to learn about products and propose the content design focused on discovery, reusability, and scalability across platforms and devices
• Experience driving content development across multiple platforms and channels with a consistent voice and narrative structure
• Strong technical literacy and a deep understanding of content platforms and the impact of technology on user experience
• Ability to quickly learn new financial services products and other offerings

Preferred qualifications, capabilities and skillsints

• Experience working in a content design role in banking technology