Content Design Director: Elevate Product Experiences

JPMorgan Chase & Co.; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Content Design Specialist Executive Director within CTO ESP to shape customer experiences by leveraging content strategy, architecture, and leadership.

You will drive content initiatives across multiple product lines, ensuring trust and clarity in our financial services. You will collaborate with cross-functional teams, set standards for quality and voice, and spearhead scalable content solutions while delivering exceptional experiences aligned with the JPMorgan

Qualifications

• Proven expertise in content design for digital banking products.
• Strong storytelling and content architecture capabilities.
• Experience leading discovery sessions and scalable content across channels.
• Ability to collaborate with senior management and cross-functional teams.

Responsibilities

• Develop and implement content design strategies that align with business objectives, user needs, and accessibility guidelines.
• Lead the structural design of an end-to-end experience across channels (navigation, labeling, wayfinding).
• Set and distribute quality standards and manage cross-product voice and narrative structure for consistency.
• Own the creation of content models using content patterns and taxonomies for complex products.
• Advise senior management on effective content design and metrics demonstrating the effectiveness of content strategies.

Skills

Content design

User experience

Storytelling

Discovery sessions

Cross-channel

Job description

JPMorgan Chase & Co. is seeking a Content Design Specialist Executive Director within CTO ESP to shape customer experiences by leveraging content strategy, architecture, and leadership.

You will drive content initiatives across multiple product lines, ensuring trust and clarity in our financial services. You will collaborate with cross-functional teams, set standards for quality and voice, and spearhead scalable content solutions while delivering exceptional experiences aligned with the JPMorgan