Executive Director, Content Design & User Experience

Testing Site - JPMC; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co in London seeks an Executive Content Design Specialist to shape customer experiences across CTO ESP products. You will lead strategy, architecture, and content design to build confidence and trust in our digital experiences.

You will drive cross-functional collaboration, set quality standards, and mentor teams, delivering engaging content models and scalable narratives across channels.

Qualifications

• Proven expertise in content design and user experience design for digital products.
• Storytelling and content architecture expertise with strong narrative skills.
• Experience leading discovery sessions to inform content strategy across platforms.
• Ability to drive content development across multiple channels with consistent voice.
• Strong technical literacy and understanding of content platforms and technology's impact on UX.
• Ability to quickly learn new financial services products.

Responsibilities

• Develop and implement content design strategies aligned with business goals and accessibility guidelines.
• Lead end-to-end UX content architecture across navigation, labeling, and wayfinding.
• Set quality standards and maintain cross-product voice and narrative consistency.
• Create content models using patterns and taxonomies for complex products under tight timelines.
• Advise senior management on content design effectiveness and metrics.

Skills

Content design

User experience design

Storytelling

Content architecture

Discovery sessions

Content development

Technical literacy

Financial services knowledge

Job description

JPMorgan Chase & Co in London seeks an Executive Content Design Specialist to shape customer experiences across CTO ESP products. You will lead strategy, architecture, and content design to build confidence and trust in our digital experiences.

You will drive cross-functional collaboration, set quality standards, and mentor teams, delivering engaging content models and scalable narratives across channels.