Customer Service Assistant

Grand Central Railway Company; Bradford; Remote; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Contributory Pension Scheme (AWPP)

Unlimited Free Travel

Employee Assistance Programme

Company Medical Insurance

Wellness Package

Cycle to Work

Job summary

Grand Central is seeking a Customer Service Assistant for Bradford Depot. The role requires supporting the Senior Conductor with catering services and delivering an excellent on-train customer experience across both First and Standard Class.

Salary starts at £24,479 and rises to £28,332 after training completion. This is a 12-month FTC with shift-work across seven days per week. Training and onboarding support are provided to develop your career with Grand Central.

Qualifications

• Strong customer service skills.
• Ability to work safely under pressure.
• Be able to use your initiative.
• Great communication skills.
• Be able to work as part of a team but also comfortable working alone.
• Confident and able to make decisions.
• Be able to pass a rail safety medical including drug and alcohol testing.
• Able to work a variety of shifts across a 7 day rota.

Responsibilities

• Deliver an excellent customer experience in all areas on-train for First and Standard Class passengers.
• Provision and management of on-board catering retail.
• Undertake all stock, storage and waste management requirements.
• Ensure personal safety and that of others at all times.
• Interact with a variety of people and adapt to unexpected events.

Skills

Customer Service

Communication

Initiative

Teamwork

Decision Making

Safety under Pressure

Rail Safety Knowledge

Education

Basic food hygiene certification

Job description

## Customer Service AssistantApply: Bradford Depot: Full time: Posted Today: End Date: October 15, 2026 (13 days left to apply): JR033207**Join the Grand Central Team as a Customer Service Assistant!****Organisation;**Grand Central **Location:**Bradford **Salary:** £24,479 rising to £28,332 upon completion of training **Contract:** 12 month FTC. Candidates who meet the required assessment criteria at interview but are not offered the available FTC position will be placed in a talent pool and considered for future vacancies as they arise.**About Us:**We are an open-access train operator linking the North East and West Yorkshire with London, which means we don't get any sort of help from the government and our only loyalty is to our customers - it's in our interest to give you the best journey possible. We've been connecting London Kings Cross, Yorkshire and the North East since 2007. Calling at the smaller stations means we're always looking to be active in the local community, through our various social responsibility programs and helping local organisations. **The Role:**To be successful in the role, you will need to have a passion for customer service, be able to use your initiative and adapt to changing scenarios day to day. In return we can promise you an exciting role where no two days are the same, offer excellent training & support through the onboarding process and further career opportunities for the right candidate. Grand Central run services from 6am to 11pm, 7 days a week, so an ability to work a variety of shifts across all seven days is crucial. **What will I be doing as a Customer Service Assistant?**This role will support the Senior Conductor in all customer service requirements with an emphasis on the provision of catering services. Duties will include: * Deliver an excellent customer experience in all areas on-train for both our First and Standard Class passengers.* Provision and management of on-board catering retail.* Undertake all associated stock, storage and waste management requirements.* Ensure personal safety and that of others at all times.* This role will suit someone who loves interacting with a variety of different people on a day-to-day basis, and someone who thrives on the challenges of unexpected events. **What will I need to be successful as a Customer Service Assistant?****Essential** * Strong customer service skills* Ability to work safely under pressure* Be able to use your initiative* Great communication skills* Be able to work as part of a team but also comfortable working alone.* Confident and able to make decisions* Be able to pass a rail safety medical including drug and alcohol testing* Able to work a variety of shifts across a 7 day rota**Desirable*** Basic food hygiene certification**This role is subject to a telephone medical if successful and must meet industry medical requirements.** **Grand Central Benefits:** * Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life* Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.* Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services. **Benefits available upon completion of probation period (3-6 months):** * Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)* Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)* Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).* Child Care Vouchers Scheme* Cycle to Work Scheme* Arriva Village employee rewards and benefits scheme *At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.*