Guest Experience Receptionist - 5-Star Hotel

The Level; Camden Town; Vor Ort; GBP 58.000 - 69.000; Teilzeit

Benefits dieser Stelle

Company pension scheme

Refer-a-friend bonus

28 days’ holiday

Health cash plan

Discounted dental cover

Complimentary meals on duty

Loyalty rewards

Zusammenfassung

The Level Reception at Melia White House in London is seeking a Receptionist on an 8-hour contract. You will be the first point of contact for guests, delivering a warm, professional welcome and supporting smooth front desk operations.

The role requires prior receptionist/front desk experience, right to work in the UK, OPERA PMS knowledge, and fluent English. You will handle check-ins, invoices, and guest inquiries while upholding five-star service standards.

Qualifikationen

• Experience in a receptionist/front desk role.
• Right to work in the UK.
• Experience in a 5-star environment.
• Knowledge of OPERA PMS.
• Fluent English; Spanish language skills are an advantage.

Aufgaben

• Welcome guests and complete check-in/check-out in a professional, friendly manner.
• Project a helpful, proactive attitude and deliver excellent guest service.
• Promote upselling and cross-selling to maximise occupancy and revenue.
• Process guest accounts and invoices accurately, including billing where applicable.
• Maintain accurate guest registration cards and up-to-date contact details.
• Observe and comply with security, health & safety procedures and hotel policies.
• Support the wider front office team as required by management.

Kenntnisse

Front desk experience

Communication skills

Customer service

English fluency

Tools

OPERA PMS

Jobbeschreibung

The Level Reception at Melia White House in London is seeking a Receptionist on an 8-hour contract. You will be the first point of contact for guests, delivering a warm, professional welcome and supporting smooth front desk operations.

The role requires prior receptionist/front desk experience, right to work in the UK, OPERA PMS knowledge, and fluent English. You will handle check-ins, invoices, and guest inquiries while upholding five-star service standards.