Senior Concierge

Guest Experience; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Global career opportunities

Exclusive hotel rates

Service charge and bonus

Pension scheme

£500 refer-a-friend bonus

28 days holiday

Health plan

E-learning access

Perks at Work discounts

Team events

Job summary

Meliá White House in London is seeking a Senior Concierge to support the Head Concierge and lead the Concierge team, delivering friendly, efficient, professional service to guests throughout their stay. You will supervise the team, ensure compliance with hotel procedures, train new staff, assist with guest messaging, luggage, and information on local transport and attractions.

Eligibility to work in the UK is required.

Qualifications

• Friendly, professional team player
• Great guest service skills
• Strong attention to detail
• Ability to train and guide a team
• Knowledge of hotel operations and local information
• Eligibility to work in the UK

Responsibilities

• Support the Head Concierge and supervise the team when they are absent
• Ensure hotel, health and safety, and fire procedures are followed
• Help train new and existing team members
• Ensure guests are welcomed promptly and calls are answered quickly
• Manage guest messages, mail and deliveries accurately and on time
• Keep the luggage room clean, organised and secure, and maintain luggage records
• Keep guest car keys and other entrusted items safe
• Know the hotel facilities and provide information about local transport, tours and attractions
• Keep the hotel function board up to date
• Ensure team members are well presented and wear their uniform correctly
• Notify Security of any suspicious or unwanted activity near the hotel
• Carry out other reasonable duties requested by the Head Concierge

Job description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About MeliáWhite House Hotel NW1 3UP

Meliá White House is a modern and elegantlynewly refurbished hotel exceptionally located next to Regent’s Park, within ashort walk from the world-renowned shopping streets of Oxford Circus &Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

Senior Concierge

Department: Concierge

Location: (insert)

Reports to: Head Concierge

Direct reports: Concierge, Junior Concierge, Luggage Porter and Doorperson

Package: Competitive + Service Charge

What’s in it for you?

• Career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, friends and family
• Service charge
• Company pension scheme
• £500 refer-a-friend bonus after successful completion of probation
• 28 days’ holiday including public holidays
• Health cash plan and discounted dental cover with HSF
• Access to Meliá’s e-learning platform
• High-street discounts through Perks at Work
• Team celebrations and payday parties

Mission

As Senior Concierge, you will support the Head Concierge and help run the Concierge team. You will make sure guests receive friendly, efficient and professional service throughout their stay.

Key Responsibilities

• Support the Head Concierge and supervise the team when they are absent
• Make sure hotel, health and safety, and fire procedures are followed
• Help train new and existing team members
• Ensure guests are welcomed promptly and calls are answered quickly
• Manage guest messages, mail and deliveries accurately and on time
• Keep the luggage room clean, organised and secure, and maintain luggage records
• Keep guest car keys and other entrusted items safe
• Know the hotel facilities and provide information about local transport, tours and attractions
• Keep the hotel function board up to date
• Ensure team members are well presented and wear their uniform correctly
• Notify Security of any suspicious or unwanted activity near the hotel
• Carry out other reasonable duties requested by the Head Concierge

What we’re looking for

• A friendly, professional and reliable team player
• Good communication and guest service skills
• Strong attention to detail and a responsible approach
• Ability to support and guide a team
• Knowledge of hotel operations and local information
• Eligibility to work in the UK

Because belonging to the great Meliá family is being VIP

At Meliá, everyone is valued. We are all Very Inspiring People, united by our passion for hospitality and excellent service.

If you want to be “Very Inspiring People”, follow us on:

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