VIP Concierge & Destination Expert

Guest Experience; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Refer a friend £500

Dental and health cover

Melia discounts

Online learning platform

Awards and recognition

Career progression

Perks at Work

Meals on duty

Payday parties

Laundry

Job summary

Meliá White House, located near Regent’s Park in London, seeks a Concierge to manage VIP guest experiences and assist guests in superior rooms. You will deliver personalised city experiences, coordinate butler services, and drive guest satisfaction through informed recommendations and seamless service.

The role emphasizes guest-centric service, attention to detail, and strong knowledge of London, with opportunities for career growth within a global hospitality brand.

Qualifications

• Team player with a collaborative approach.
• Strong knowledge of London neighbourhoods and attractions.
• Excellent attention to detail in guest interactions and service delivery.
• Fluent communication is advantageous across multiple languages.
• Customer service mindset with a proactive, guest-first attitude.

Responsibilities

• Greet and assist VIP guests with personalised service during their stay.
• Respond to guest requests with information and tailor-made experiences.
• Upsell services and experiences to optimise hotel revenue.
• Coordinate butler services and ensure service excellence.
• Handle guest incidents following established protocols.
• Utilise guest experience tools and act on Voice of the Customer feedback.
• Support digital guest experiences in line with global strategy.
• Verify product guidelines to optimise resource use.

Skills

Team player

Knowledge of London

Attention to detail

Multilingual communication

Customer service orientation

Job description

Meliá White House, located near Regent’s Park in London, seeks a Concierge to manage VIP guest experiences and assist guests in superior rooms. You will deliver personalised city experiences, coordinate butler services, and drive guest satisfaction through informed recommendations and seamless service.

The role emphasizes guest-centric service, attention to detail, and strong knowledge of London, with opportunities for career growth within a global hospitality brand.