Senior Compliance Lead – ISO Certification & Risk

Cognibox; Manchester; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Healthcare plan

Enhanced parental leave

Job summary

ISOQAR in Manchester, UK seeks a Compliance Lead to maintain and enhance the company’s compliance framework, coordinate audits, accreditation assessments, corrective actions and reporting, while supporting certification schemes and business development projects.

You will work with the Director of Risk & Compliance and cross‑functional teams to ensure adherence to accreditation, regulatory and internal requirements.

Qualifications

• At least three years’ relevant experience within a certification body, accreditation environment, regulated assurance function or similar compliance role.
• Practical knowledge of ISO/IEC 17021-1 and a good understanding of management‑system certification.
• Experience planning, conducting and reporting internal audits, including corrective actions and root‑cause analysis.
• Knowledge of risk assessment and risk‑based assurance.
• Confidence interpreting standards, mandatory requirements, policies and regulatory criteria.

Responsibilities

• Support the day-to-day operation and continuous improvement of ISOQAR’s compliance framework and management system.
• Maintain and develop compliance policies, procedures, guidance and records.
• Review process and documentation changes for compliance, accreditation and impartiality considerations.
• Provide practical guidance to colleagues on certification and conformity-assessment requirements.
• Identify and elevate significant compliance risks, control weaknesses or potential breaches.
• Plan, conduct and report on internal audits, identifying nonconformities, risks and improvement opportunities.
• Review root‑cause analysis and corrective actions, monitoring progress through to effective closure.
• Analyse audit findings to identify recurring or wider compliance issues.
• Coordinate preparation for accreditation and external assessments.
• Collate and review documentation, records and supporting evidence.
• Participate in assessments and coordinate responses to assessor queries and findings.
• Track corrective actions and evidence through to acceptance and closure.
• Coordinate and continually improve ISOQAR’s competence framework.
• Support the development and review of competence criteria, learning materials and assessments.
• Help ensure auditor, reviewer and decision‑maker approvals are supported by appropriate evidence.
• Analyse competence information to identify learning needs and areas for improvement.
• Work with technical and operational teams to support consistent competence decisions.
• Monitor changes to standards, accreditation criteria and scheme requirements.
• Coordinate updates to processes, training and documentation where required.
• Support competence management for colleagues working across allocated schemes.
• Provide compliance input into new products, schemes and wider business‑change projects.
• Coordinate compliance and impartiality forums, including supporting documentation, actions and reporting.
• Review potential impartiality risks and support appropriate controls.
• Coordinate or undertake investigations into escalated complaints, appeals and compliance concerns.
• Ensure investigations are evidence‑based, appropriately documented and escalated where required.
• Identify trends and recurring themes across complaints, appeals and compliance concerns.
• Maintain compliance dashboards, action trackers and management information.
• Prepare compliance data and insights to support management review and planning.
• Monitor the completion and effectiveness of compliance actions.
• Deliver briefings and training on compliance requirements and changes.
• Build strong relationships across technical, operational, commercial and international teams.
• Provide constructive challenge where activities may create compliance, accreditation or impartiality risks.

Tools

Excel

SharePoint

Job description

ISOQAR in Manchester, UK seeks a Compliance Lead to maintain and enhance the company’s compliance framework, coordinate audits, accreditation assessments, corrective actions and reporting, while supporting certification schemes and business development projects.

You will work with the Director of Risk & Compliance and cross‑functional teams to ensure adherence to accreditation, regulatory and internal requirements.