Senior Complex Disease Claims Adjuster

AIG; Manchester; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG in Manchester is seeking a Complex Disease Claims Adjuster for Casualty Claims. The role focuses on proactive claims handling, regulatory compliance, and delivering customer-focused service while working with brokers, insureds, and internal teams.

You will investigate complex disease claims such as asbestos, respiratory diseases and occupational cancers, use MOJ and standard claims systems, and support the Claims Manager in achieving KPIs.

Qualifications

• Experience in insurance or legal environment handling complex disease claims incl. asbestos, respiratory diseases and occupational cancers, with exposure to noise-induced hearing loss claims.
• Knowledge of end-to-end claims procedures and claims systems.
• Strong regulatory and legal liability assessment capabilities.

Responsibilities

• Handle and investigate claims within authority and maintain accurate reserving.
• Proactively engage claimants and representatives to secure best outcomes.
• Support the team and broker relationships while meeting KPIs and maintaining TCF principles.
• Identify and review suspect/fraudulent claims per internal requirements.
• Collaborate with underwriters and colleagues to improve claims handling processes.

Skills

Claims handling

Regulatory knowledge

Communication skills

Teamwork

Tools

MOJ system

Excel

Word

Job description

AIG in Manchester is seeking a Complex Disease Claims Adjuster for Casualty Claims. The role focuses on proactive claims handling, regulatory compliance, and delivering customer-focused service while working with brokers, insureds, and internal teams.

You will investigate complex disease claims such as asbestos, respiratory diseases and occupational cancers, use MOJ and standard claims systems, and support the Claims Manager in achieving KPIs.