Senior Motor Claims & Credit Hire Specialist

AIG; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Total Rewards Program

Office-based work environment

Job summary

AIG is seeking a Credit Hire motor claims handler in Manchester to manage complex credit hire claims, coordinate with brokers, insureds and vendors, and determine coverage and liability with a customer-centric focus.

You will handle end-to-end claims processes within a regulatory framework, drive timely resolutions, and maintain high standards of service while collaborating with internal teams and external partners.

Qualifications

• Proven experience in handling credit hire claims.
• Good understanding of the end to end motor claims procedures.
• Demonstrate strong communication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc)
• Detailed working knowledge of the legal and regulatory environment within which credit hire motor claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Strong policy language and interpretation skills for accurate indemnity decisions
• Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.

Responsibilities

• Manage a portfolio of credit hire claims of most complexity and value.
• Managing claim enquiries, coverage determination, quantum analysis and legal liability assessment and providing a strong standard of customer service.
• Ensuring effective vendor and litigation management on motor claims within your allocation.
• Timely, accurate and customer focused claim resolution.
• Effective communication on specific and broader motor claims to internal stakeholders and external stakeholders.
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF).
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company's internal requirements.

Skills

Credit Hire claims

Motor claims procedures

Communication skills

Regulatory environment

Liability assessment

Policy language

Proactive team member

Job description

AIG is seeking a Credit Hire motor claims handler in Manchester to manage complex credit hire claims, coordinate with brokers, insureds and vendors, and determine coverage and liability with a customer-centric focus.

You will handle end-to-end claims processes within a regulatory framework, drive timely resolutions, and maintain high standards of service while collaborating with internal teams and external partners.