Senior Claims Adjuster

AIG; Manchester; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG in Manchester is seeking a Complex Disease Claims Adjuster for Casualty Claims. The role focuses on proactive claims handling, regulatory compliance, and delivering customer-focused service while working with brokers, insureds, and internal teams.

You will investigate complex disease claims such as asbestos, respiratory diseases and occupational cancers, use MOJ and standard claims systems, and support the Claims Manager in achieving KPIs.

Qualifications

• Experience in insurance or legal environment handling complex disease claims incl. asbestos, respiratory diseases and occupational cancers, with exposure to noise-induced hearing loss claims.
• Knowledge of end-to-end claims procedures and claims systems.
• Strong regulatory and legal liability assessment capabilities.

Responsibilities

• Handle and investigate claims within authority and maintain accurate reserving.
• Proactively engage claimants and representatives to secure best outcomes.
• Support the team and broker relationships while meeting KPIs and maintaining TCF principles.
• Identify and review suspect/fraudulent claims per internal requirements.
• Collaborate with underwriters and colleagues to improve claims handling processes.

Skills

Claims handling

Regulatory knowledge

Communication skills

Teamwork

Tools

MOJ system

Excel

Word

Job description

About AIG

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

How You'll Make An Impact

We are seeking a Complex Disease Claims Adjuster for Casualty Claims. The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro‑active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework. The role will be client facing and in addition to coverage, legal liability and quantum analysis, will require interaction with brokers, insureds, external providers and internal stakeholders.

Responsibilities

• Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
• Take pro‑active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim.
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved.
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF).
• Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
• Work as part of a team and support colleagues so that overall team effectiveness is advanced.
• Culture – Take personal responsibility for promoting a ‘can‑do’ attitude and demonstrating a pro‑active claims handling service.
• Foster good relationships with internal and external customers and drive excellent customer service.

What You'll Need To Succeed

• Candidates will be able to demonstrate proven experience in an insurance or legal based environment handling some of the most complex disease claims including asbestos, respiratory diseases and occupational cancers but predominantly a caseload of noise induced hearing loss Claims. This includes a good understanding of the end to end claims procedures/processes along with knowledge using claims systems (including MOJ), excel and word.
• Detailed working knowledge of the legal and regulatory environment within which such claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Self‑motivated, proactive team member, while taking individual responsibility for an allocated case load.
• Good problem solving skills.
• Strong communication skills both written and oral.

Benefits

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.

Equal Opportunity

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area

CL - Claims

Location: AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd