Senior Casualty Claims Specialist - Complex Claims

Claims Recruitment Services; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Claims Recruitment Services is recruiting for a Senior Claims Adjuster - Casualty in London. The role requires extensive knowledge of technical claims handling within a regulated environment and strong experience in delegated and third-party claims management.

You will evaluate estimates, investigate complex claims, manage client/broker billing, and pursue recovery opportunities. Excellent communication and regulatory awareness are essential for success in this fast-paced London market

Qualifications

• Extensive knowledge of technical claims handling in a regulated environment.
• Strong understanding of delegated and third-party claims management from technical, commercial, and operational perspectives.
• Excellent interpersonal and communication skills, with the ability to build constructive relationships across teams and stakeholders.
• Proficiency in MS Office applications (Word, Excel, PowerPoint) and the ability to produce detailed reports and management information.
• Strong problem-solving, investigative, and negotiation skills, with a customer-oriented approach.
• Proven track record in managing complex and disputed claims matters, providing expert guidance and opinion.
• Recognised qualifications and/or practical knowledge of the insurance regulatory framework.

Responsibilities

• Evaluating and processing claims estimates and paid claims values accurately and in a timely manner.
• Investigating and resolving complex claims of a specialist nature, providing excellent service with minimal leakage.
• Managing estimates and billings calculated by clients and brokers, resolving discrepancies promptly.
• Identifying and addressing coverage issues to ensure company liability aligns with contractual commitments.
• Pursuing subrogation, contribution, and other recovery opportunities.
• Producing regular statistical and analytical claims information for effective monitoring and decision-making.
• Acting as a referral point for other team members, providing guidance and support on specific tasks or complex claims.

Job description

Claims Recruitment Services is recruiting for a Senior Claims Adjuster - Casualty in London. The role requires extensive knowledge of technical claims handling within a regulated environment and strong experience in delegated and third-party claims management.

You will evaluate estimates, investigate complex claims, manage client/broker billing, and pursue recovery opportunities. Excellent communication and regulatory awareness are essential for success in this fast-paced London market