Senior Complaints Resolution Lead - Housing Ombudsman

Service Care Solutions; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A reputable staffing agency is seeking an experienced Housing Complaints Dispute Resolution Lead for a critical assignment in London. This short-term role requires managing a high-volume, regulated complaints environment. Key responsibilities include conducting Stage 2 reviews, independently investigating complaints, and ensuring compliance with Ombudsman standards. Candidates must possess senior-level experience in registered social landlord complaints. The position offers a hybrid working model with immediate start, extending based on performance.

Qualifications

• Recent, uninterrupted senior-level complaints experience within a registered social landlord.
• Strong understanding of the Housing Ombudsman Complaint Handling Code.
• Ability to manage high-volume complaints under pressure.

Responsibilities

• Deliver high-quality Stage 2 complaint reviews in line with regulations.
• Independently investigate complex complaints across housing services.
• Produce robust, evidence-based responses that are Ombudsman-compliant.

Skills

Stage 2 complaints management

Regulatory compliance

Diplomatic communication

Independent problem-solving

Job description

A reputable staffing agency is seeking an experienced Housing Complaints Dispute Resolution Lead for a critical assignment in London. This short-term role requires managing a high-volume, regulated complaints environment. Key responsibilities include conducting Stage 2 reviews, independently investigating complaints, and ensuring compliance with Ombudsman standards. Candidates must possess senior-level experience in registered social landlord complaints. The position offers a hybrid working model with immediate start, extending based on performance.