Senior Commercial Manager, F&B & Retail – Flexible Work

National Trust; Chippenham; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Substantial pension scheme of up to 10

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy

Flexible working where possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Senior Commercial Manager to lead a large Food & Beverage and Retail operation across the Bath portfolio, driving profitability and exceptional visitor experiences that support conservation work.

You'll manage a substantial team, applying commercial insight and KPI data to identify opportunities, while ensuring food safety, compliance and sustainable practices across all outlets.

Qualifications

• Senior leader with a track record of building high-performing teams and delivering commercial results.
• Experience in Food & Beverage and/or Retail multi-outlet environments.
• Strong commercial acumen with income growth, budgeting and cost control experience.
• Proficient in using data, KPIs and performance insights to drive decisions.
• Proven ability to deliver exceptional customer service and visitor experiences.
• Excellent communication and stakeholder management across diverse teams.
• Knowledge of food safety, allergen management and health & safety compliance.
• Passionate about developing people and fostering inclusive environments.

Responsibilities

• Oversee performance of large F&B and Retail operation across Bath portfolio.
• Lead managers and teams to deliver high standards of service and profitability.
• Use forecasting, labour deployment, stock management and cost controls to improve profitability.
• Collaborate with Trust colleagues to ensure visitor experience aligns with property spirit.
• Champion climate-conscious ways of working and energy/waste reduction.
• Maintain high standards of food safety, allergen management and compliance.

Skills

Senior leadership

Food & Beverage operations

Retail operations

Commercial acumen

Data-driven decisions

Customer service

Stakeholder engagement

Food safety & compliance

People development

Job description

The National Trust is seeking a Senior Commercial Manager to lead a large Food & Beverage and Retail operation across the Bath portfolio, driving profitability and exceptional visitor experiences that support conservation work.

You'll manage a substantial team, applying commercial insight and KPI data to identify opportunities, while ensuring food safety, compliance and sustainable practices across all outlets.