Commercial Assistant Manager - Food & Retail Ops | Flexible

The National Trust For Places of Historic Interest or Natural Beauty; Henley-on-Thames; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Substantial pension scheme of up to 10

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Commercial Assistant Manager to help lead cafes, outlets, and food and drink service across a rural site. You will work with the Commercial Manager to maintain high standards and drive guest satisfaction.

This permanent, full-time role offers a salary of £27,612 per annum and a benefits package. You will be involved in recruiting, training, budget control, and ensuring compliance with health and safety policies while creating a welcoming team environment for

Qualifications

• Experience delivering outstanding customer service in a similar environment.
• Strong leadership with ability to set objectives and give feedback.
• Experience managing budgets to increase income and control costs.
• Excellent people skills and friendly communication.
• Awareness of health and safety compliance.

Responsibilities

• Support Commercial Manager to oversee operations and maintain high standards across outlets.
• Help recruit, train, and develop the team.
• Ensure compliance with legislation and National Trust policies.
• Set and work toward financial targets to increase income and profits.
• Provide induction and training in allergens and food safety; pursue further training.

Skills

Customer service excellence

Leadership

Budgeting / cost control

People skills / communication

Health and safety awareness

Job description

The National Trust is seeking a Commercial Assistant Manager to help lead cafes, outlets, and food and drink service across a rural site. You will work with the Commercial Manager to maintain high standards and drive guest satisfaction.

This permanent, full-time role offers a salary of £27,612 per annum and a benefits package. You will be involved in recruiting, training, budget control, and ensuring compliance with health and safety policies while creating a welcoming team environment for