Senior Commercial Manager F&B & Retail, Flexible Hours

National Trust; Bath; On-site; GBP 34,000 - 47,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places (3

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Senior Commercial Manager to lead a large Food & Beverage and Retail operation across Bath, driving profitability while supporting our conservation work. You’ll manage a multi-outlet operation, develop teams, apply data and KPIs to boost income, control costs and improve visitor experiences, with a focus on sustainability and safety.

The role offers 37.5 hours per week, permanent, with a competitive benefits package and opportunities to shape visitor experiences

Qualifications

• Senior leadership experience delivering commercial success.
• Knowledge of Food & Beverage and/or Retail operations across multi-outlet environments.
• Commercial focus with experience in growth, budgets, costs and profitability.
• Comfort with data, KPIs and performance insight for decision making.
• Experience in delivering excellent customer service and visitor experiences.
• Strong communication skills and stakeholder influence.
• Knowledge of food safety, allergen management, licensing, health and safety and compliance.

Responsibilities

• Overall responsibility for performance of a large Food & Beverage and Retail operation.
• Lead managers and their teams to deliver outstanding customer service and high standards across outlets.
• Use commercial insight and data to identify opportunities, manage forecasting, labour, stock and costs.
• Ensure sustainability and energy efficiency in operations and waste reduction.
• Collaborate with Trust teams to align visitor experience with the property’s spirit of place.

Skills

Senior leadership

F&B operations

Retail operations

Budgeting

Data-driven

Stakeholder management

Food safety

People development

Job description

The National Trust is seeking a Senior Commercial Manager to lead a large Food & Beverage and Retail operation across Bath, driving profitability while supporting our conservation work. You’ll manage a multi-outlet operation, develop teams, apply data and KPIs to boost income, control costs and improve visitor experiences, with a focus on sustainability and safety.

The role offers 37.5 hours per week, permanent, with a competitive benefits package and opportunities to shape visitor experiences