Senior Commercial Claims Manager – Lead & Develop Team

Lawes Consulting Group; Birmingham; Presencial; GBP 45.000 - 55.000; Tempo integral

Resumo da vaga

Lawes Consulting Group, a leading global broker in Birmingham, is seeking a Commercial Claims Manager to lead a claims team, coach staff, and drive development pathways for technical excellence.

You will oversee daily operations, align strategies with business goals, and foster a high-performance culture focused on accountability and service quality. Experience in commercial claims and a CII track is preferred.

Qualificações

• Minimum 3 years in a leadership role within commercial claims.
• CII certification is desirable or progress toward.

Responsabilidades

• Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service.
• Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence.
• Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example.
• Analyse performance data, MI, and trends to identify opportunities for improvement and implement lasting efficiencies.
• Collaborate with HR, Learning & Development, Broking, and Client Servicing to strengthen team capability and client satisfaction.
• Develop and maintain strong relationships with internal and external stakeholders to support effective claims management and knowledge sharing.
• Handle and resolve client complaints promptly, ensuring regulatory compliance and service standards.

Conhecimentos

Leadership

Communication

Organisational skills

IT skills

Formação

CII Certification (Cert CII)

Descrição da vaga

Lawes Consulting Group, a leading global broker in Birmingham, is seeking a Commercial Claims Manager to lead a claims team, coach staff, and drive development pathways for technical excellence.

You will oversee daily operations, align strategies with business goals, and foster a high-performance culture focused on accountability and service quality. Experience in commercial claims and a CII track is preferred.