Commercial Claims Manager

Lawes Consulting Group; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Job summary

Lawes Consulting Group, a leading global broker in Birmingham, is seeking a Commercial Claims Manager to lead a claims team, coach staff, and drive development pathways for technical excellence.

You will oversee daily operations, align strategies with business goals, and foster a high-performance culture focused on accountability and service quality. Experience in commercial claims and a CII track is preferred.

Qualifications

• Minimum 3 years in a leadership role within commercial claims.
• CII certification is desirable or progress toward.

Responsibilities

• Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service.
• Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence.
• Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example.
• Analyse performance data, MI, and trends to identify opportunities for improvement and implement lasting efficiencies.
• Collaborate with HR, Learning & Development, Broking, and Client Servicing to strengthen team capability and client satisfaction.
• Develop and maintain strong relationships with internal and external stakeholders to support effective claims management and knowledge sharing.
• Handle and resolve client complaints promptly, ensuring regulatory compliance and service standards.

Skills

Leadership

Communication

Organisational skills

IT skills

Education

CII Certification (Cert CII)

Job description

Job title: Commercial Claims Manager

Salary: £50,000 per annum + Benefits

Location: Birmingham

OVERVIEW

We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham.

You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression.

RESPONSIBILITIES

• Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service.
• Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence.
• Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example.
• Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements.
• Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction.
• Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing.
• Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards.

EXPERIENCE

• Minimum of 3 years’ experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high‑performing teams.
• Cert CII desired not essential (or working towards).

SKILLS

• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Proficiency in relevant computer applications.