Senior Commercial Claims Lead

NFP, an Aon company; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

NFP in Birmingham is seeking a Senior Claims Handler to support our Commercial Insurance team. You will manage your own caseload, acting as a technical referral point for less experienced handlers and ensuring excellent advocacy for clients throughout the claims process.

The role emphasizes handling complex, high-value claims, interpreting policy wordings, and maintaining strong relationships with insurers and loss adjusters.

Qualifications

• 5-10 years’ experience in commercial insurance claims handling.
• Strong technical knowledge of policy wordings and coverage interpretation.
• Experience working with SME clients across sectors.
• Proven track record of managing complex, high-value, or contentious claims.
• Excellent negotiation and client advocacy skills.
• Ability to mentor and support less experienced team members.
• Strong communication and relationship-building skills.
• Proficient in claims management systems (Acturis preferable) and Microsoft Office.
• CII / Dip CII or working towards (preferred).
• Commitment to ongoing professional development.

Responsibilities

• Handle complex and technical claims across multiple commercial lines, ensuring timely and accurate resolution.
• Interpret policy wordings and coverage issues through technical analysis.
• Act as a trusted advisor to clients through advocacy, guiding them through the claims process and advocating on their behalf with insurers and loss adjusters.
• Communicate effectively with insurers, loss adjusters, solicitors, and other third parties to progress claims with strong collaborator management.

Skills

Claims handling

Commercial insurance

Policy wordings

Negotiation

Client advocacy

Mentoring

Communication

Client relationships

Education

CII / Dip CII

Tools

Acturis

Microsoft Office

Job description

NFP in Birmingham is seeking a Senior Claims Handler to support our Commercial Insurance team. You will manage your own caseload, acting as a technical referral point for less experienced handlers and ensuring excellent advocacy for clients throughout the claims process.

The role emphasizes handling complex, high-value claims, interpreting policy wordings, and maintaining strong relationships with insurers and loss adjusters.