Claims Manager

Capio Recruitment Insurance; Birmingham; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working after probation

Referral scheme £250

Job summary

Capio Recruitment Insurance seeks a Claims Manager in Birmingham to lead a small team handling complex commercial property and liability claims.

You will mentor staff, refine claims processes, and negotiate with clients, insurers and loss adjusters, while contributing to the development of service standards within the function.

The role offers hybrid working after probation and a pathway to formal leadership within an established broker environment.

Qualifications

• Experience handling commercial insurance claims with knowledge of property and liability risks.
• Leadership experience or readiness to step into formal management.
• Strong stakeholder-management and client service skills.

Responsibilities

• Lead, mentor and support a small claims team, developing leadership capabilities.
• Take ownership of complex commercial property and liability claims.
• Collaborate with senior leadership to review and refine claims procedures.
• Negotiate with clients, insurers and loss adjusters to expand network and influence.

Skills

Commercial insurance claims

Leadership experience

Stakeholder management

Dip CII progress

Education

Dip CII (progress)

Job description

Job Title: Claims Manager - Birmingham

Salary: Up to £50,000

Benefits: Hybrid working following probation

About the Company

An established insurance business with a strong commercial client base is looking to strengthen its claims function. The business offers a supportive and professional environment, with a focus on delivering high-quality technical claims support and client service.

Role Summary

This role suits an experienced commercial claims specialist, or a motivated Senior Claims Handler ready to step into leadership. You will handle complex commercial claims, including property and liability matters, while supporting and developing colleagues within the wider claims function. You will also have the opportunity to contribute to the ongoing development of claims processes and service standards.

Key Responsibilities

• Lead, mentor and support a small claims team, developing your leadership capabilities while cultivating a collaborative and supportive environment.
• Take ownership of complex commercial property and liability claims, sharpening your technical expertise across challenging and high-level files.
• Collaborate with senior leadership to review and refine claims procedures, giving you genuine strategic input into the structure of the function.
• Negotiate directly with clients, insurers and loss adjusters on key claims, expanding your senior market profile and industry network.

Requirements

• Demonstrated experience handling commercial insurance claims, with strong knowledge of property and liability risks.
• A track record of delivering high standards of client service within an insurance broker or commercial insurer setting.
• Prior mentoring or leadership experience, or clear readiness as an experienced Senior Claims Handler to step into formal management.
• Proficiency with commercial broking platforms and strong stakeholder-management skills, with Dip CII study or progress viewed favourably.

If this role isn't quite right, it's still worth speaking to one of our specialist team, as we may be working on something that hasn't hit the market yet.

Related Job Titles: Claims Team Leader, Senior Commercial Claims Handler, Claims Operations Manager, Commercial Claims Manager, Claims Supervisor

Referral scheme: We pay £250 for any candidate you refer to us that we place. If you know anyone who may be suitable, please let us know.