Senior Claims Handler

NFP, an Aon company; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

NFP in Birmingham is seeking a Senior Claims Handler to support our Commercial Insurance team. You will manage your own caseload, acting as a technical referral point for less experienced handlers and ensuring excellent advocacy for clients throughout the claims process.

The role emphasizes handling complex, high-value claims, interpreting policy wordings, and maintaining strong relationships with insurers and loss adjusters.

Qualifications

• 5-10 years’ experience in commercial insurance claims handling.
• Strong technical knowledge of policy wordings and coverage interpretation.
• Experience working with SME clients across sectors.
• Proven track record of managing complex, high-value, or contentious claims.
• Excellent negotiation and client advocacy skills.
• Ability to mentor and support less experienced team members.
• Strong communication and relationship-building skills.
• Proficient in claims management systems (Acturis preferable) and Microsoft Office.
• CII / Dip CII or working towards (preferred).
• Commitment to ongoing professional development.

Responsibilities

• Handle complex and technical claims across multiple commercial lines, ensuring timely and accurate resolution.
• Interpret policy wordings and coverage issues through technical analysis.
• Act as a trusted advisor to clients through advocacy, guiding them through the claims process and advocating on their behalf with insurers and loss adjusters.
• Communicate effectively with insurers, loss adjusters, solicitors, and other third parties to progress claims with strong collaborator management.

Skills

Claims handling

Commercial insurance

Policy wordings

Negotiation

Client advocacy

Mentoring

Communication

Client relationships

Education

CII / Dip CII

Tools

Acturis

Microsoft Office

Job description

Posting Description

We’re hiring for a Senior Claims Handler to support our growing Commercial Insurance team in Birmingham!

To keep up with our growth in the UK and Ireland, we are recruiting for a Senior Claims Handler to join our Commercial Insurance team. You will be responsible for maintaining your own caseload of claims and act as a technical referral point for less experienced handlers, ensuring complex claims are handled effectively. You will also be responsible for managing the claims' relationship with clients, ensuring they receive outstanding advocacy throughout the process.

We’re Looking For Someone With

• 5-10 years’ experience in commercial insurance claims handling, ideally within a broker, carrier, or adjusting environment


• A strong technical knowledge of policy wordings and coverage interpretation


• Previous experience working with SME clients across various sectors


• A proven track record of managing complex, high-value, or contentious claims


• Excellent negotiation and client advocacy skills


• The ability to mentor and support less experienced team members


• Strong communication and relationship-building skills


• A professional and insightful communication style, both written and verbal


• Confidence in meeting with clients, adjusters, Insurers etc., both virtually and face to face


• A proficiency in claims management systems (Acturis experience preferable) and Microsoft Office suite


• Cert CII / Dip CII or working towards (preferred)


• A dedication to ongoing professional development

Using These Skills, You’ll Be

• Handling complex and technical claims across multiple commercial lines, ensuring timely and accurate resolution


• Interpreting policy wordings and coverage issues through technical analysis.


• Acting as a trusted advisor to clients through advocacy, guiding them through the claims process and advocating on their behalf with insurers and loss adjusters etc.


• Communicating effectively with insurers, loss adjusters, solicitors, and other third parties to progress claims with strong collaborator management.

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know - we’ll do our best to support you.

Who is NFP?

With Over 600 People In The UK And Ireland And Over 8,000 Employees Worldwide, NFP Is Part Of The Aon Group And Specialise In Helping Businesses In Four Core Areas

• Insurance (helping them manage key risks)


• Health and safety (supporting them to create a safer workplace for their employees)


• Employee benefits (helping them reward their people more effectively)


• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What You’ll Love About Working Here

• working in a multifaceted, fast-paced organisation in an exciting industry


• the opportunity to do globally impactful work from day one


• learning from industry and business line specialists with decades of experience


• a huge variety of projects to work on and challenges to tackle


• our People First culture, which illustrates our dedication to your wellbeing and development, not just as an employee but as a human being


• a rich suite of employee benefits and out-of-work perks