Senior Coffee Account Manager: Grow Key Wholesale Relationships

Allpress Espresso Ltd; Greater London; Hybrid; GBP 40,000 - 44,000; Full time

Benefits offered by this job

Full role specific training

Employee assistance programme

Good work life balance

33 days of annual leave

Enhanced parental leave

London Living wage employer

Gympass access

Gender affirmation leave

Career development

Inclusive company culture

Job summary

Allpress Espresso Ltd. is seeking a senior Account Manager based in our Dalston Roastery, London, to nurture and grow relationships with café customers and key wholesale clients across the UK.

You’ll lead onboarding, support product launches, and coach the Account Management team to drive retention and commercial success. You will collaborate with cross-functional teams to deliver outstanding service, monitor debt and optimize performance, while traveling regionally to engage customers and

Qualifications

• Natural relationship building background while experience in delivering excellent customer experiences and strong problem-solving skills
• Impeccable organisational skills, able to prioritise tasks and have good time management capability
• A minimum of 2 years' experience in Sales or Account Management
• Strong administrative capabilities with confidence using a CRM system and keeping information accurate and up to date.
• A valid driver’s license would be beneficial but not essential
• Comfortable with regional travel
• Strong financial acumen – be good with numbers and know your way around a spreadsheet or two!
• A background in coffee would be ideal (working knowledge of machinery, barista skills, cafe operations etc)
• Passionate about hospitality, community and helping businesses succeed.

Responsibilities

• Out on the road connecting with our café customers across the South of the UK.
• Managing and growing relationships with key wholesale customers, taking a proactive and long-term approach to customer retention, satisfaction and commercial success.
• Preparing and monitoring sales analysis of customer performance and offering insight as well as proactive solutions for commercial success.
• Responsible for the onboarding process of new customers.
• Supporting the launch of new products and campaigns, identifying opportunities for growth with our existing customer base and reporting on success.
• Acting as a leader; coaching and supporting the Account Management team by sharing insights, tools and best practice to support long term customer retention.
• Working closely with our Business Development, Customer Experience, Training and Technicalteams to deliver the best customer service and to ensure our customers are set up for success.
• Collaborating with the Customer Experience and Finance teams to review and analyse aged debt, ensuring timely identification of overdue accounts and implementing appropriate actions in line with company credit control procedures.

Skills

Relationship building

CRM experience

Organizational skills

Problem solving

Customer service

Sales experience

Financial acumen

Travel readiness

Tools

CRM software

Excel

Job description

Allpress Espresso Ltd. is seeking a senior Account Manager based in our Dalston Roastery, London, to nurture and grow relationships with café customers and key wholesale clients across the UK.

You’ll lead onboarding, support product launches, and coach the Account Management team to drive retention and commercial success. You will collaborate with cross-functional teams to deliver outstanding service, monitor debt and optimize performance, while traveling regionally to engage customers and