Senior Account Manager

Allpress Espresso Ltd; Greater London; Hybrid; GBP 40,000 - 44,000; Full time

Benefits offered by this job

Full role specific training

Employee assistance programme

Good work life balance

33 days of annual leave

Enhanced parental leave

London Living wage employer

Gympass access

Gender affirmation leave

Career development

Inclusive company culture

Job summary

Allpress Espresso Ltd. is seeking a senior Account Manager based in our Dalston Roastery, London, to nurture and grow relationships with café customers and key wholesale clients across the UK.

You’ll lead onboarding, support product launches, and coach the Account Management team to drive retention and commercial success. You will collaborate with cross-functional teams to deliver outstanding service, monitor debt and optimize performance, while traveling regionally to engage customers and

Qualifications

• Natural relationship building background while experience in delivering excellent customer experiences and strong problem-solving skills
• Impeccable organisational skills, able to prioritise tasks and have good time management capability
• A minimum of 2 years' experience in Sales or Account Management
• Strong administrative capabilities with confidence using a CRM system and keeping information accurate and up to date.
• A valid driver’s license would be beneficial but not essential
• Comfortable with regional travel
• Strong financial acumen – be good with numbers and know your way around a spreadsheet or two!
• A background in coffee would be ideal (working knowledge of machinery, barista skills, cafe operations etc)
• Passionate about hospitality, community and helping businesses succeed.

Responsibilities

• Out on the road connecting with our café customers across the South of the UK.
• Managing and growing relationships with key wholesale customers, taking a proactive and long-term approach to customer retention, satisfaction and commercial success.
• Preparing and monitoring sales analysis of customer performance and offering insight as well as proactive solutions for commercial success.
• Responsible for the onboarding process of new customers.
• Supporting the launch of new products and campaigns, identifying opportunities for growth with our existing customer base and reporting on success.
• Acting as a leader; coaching and supporting the Account Management team by sharing insights, tools and best practice to support long term customer retention.
• Working closely with our Business Development, Customer Experience, Training and Technicalteams to deliver the best customer service and to ensure our customers are set up for success.
• Collaborating with the Customer Experience and Finance teams to review and analyse aged debt, ensuring timely identification of overdue accounts and implementing appropriate actions in line with company credit control procedures.

Skills

Relationship building

CRM experience

Organizational skills

Problem solving

Customer service

Sales experience

Financial acumen

Travel readiness

Tools

CRM software

Excel

Job description

We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation.

We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.

About the role

Based out of our Dalston Roastery, this role offers the chance to foster relationships with our growing customer base to ensure they are set up for success. As a senior member of our Account Management team, you'll immerse yourself in our industry leading coffee offering and wholesale support and play a part in coaching our team.

You will be our brand ambassador out on the front line, ensuring our customers receive the very best service from Allpress. Everything you do will be aligned with the growth and retention of our current customer base and building upon our meaningful relationships. A typical day might find you;

• Out on the road connecting with our café customers across the South of the UK.
• Managing and growing relationships with key wholesale customers, taking a proactive and long-term approach to customer retention, satisfaction and commercial success.
• Preparing and monitoring sales analysis of customer performance and offering insight as well as proactive solutions for commercial success.
• Responsible for the onboarding process of new customers.
• Supporting the launch of new products and campaigns, identifying opportunities for growth with our existing customer base and reporting on success.
• Acting as a leader; coaching and supporting the Account Management team by sharing insights, tools and best practice to support long term customer retention.
• Working closely with our Business Development, Customer Experience, Training and Technicalteams to deliver the best customer service and to ensure our customers are set up for success.
• Collaborating with the Customer Experience and Finance teams to review and analyse aged debt, ensuring timely identification of overdue accounts and implementing appropriate actions in line with company credit control procedures.

About you

You could an Account Manager looking to get into the coffee industry or someone with an extensive coffee background looking to support customers and grow business. To nail this role, you’ll hold:

• Natural relationship building background while experience in delivering excellent customer experiences and strong problem-solving skills
• Impeccable organisational skills, able to prioritise tasks and have good time management capability
• A minimum of 2 years' experience in Sales or Account Management
• Strong administrative capabilities with confidence using a CRM system and keeping information accurate and up to date.
• A valid driver’s license would be beneficial but not essential
• Comfortable with regional travel
• Strong financial acumen – be good with numbers and know your way around a spreadsheet or two!
• A background in coffee would be ideal (working knowledge of machinery, barista skills, cafe operations etc)
• Passionate about hospitality, community and helping businesses succeed.

Details

Hours: 5 days per week around 40 hours per week

Days: Monday to Friday

Salary: £40,000 - £44,000

Travel: Occasional travel is required

Probation period: 3 months

Reporting to: Head of Account Management UK

Experience: A love for hospitality, experience in coffee is required with an understanding of Account Management or Sales.

Benefits

• Full role specific training
• An employee assistance programme supporting your mental health
• Good work life balance
• 33 days of annual leave
• Enhanced parental leave
• London Living wage employer
• Fully paid access to gympass
• Gender affirmation leave
• Vast career development
• A transparent and friendly company culture

If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you.

At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity.

Diversity & Inclusion Statement

At Allpress we truly believe we are better together – We are committed to being an inclusive organisation where all people feel valued, respected and engaged.

We commit to…

Continuously working towards removing barriers and bias.

Building inclusive teams who represent people from all groups in society.

Building a safe environment where it is encouraged to speak out against discrimination in any form.

Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.