Senior Cloud Adoption & GenAI Solutions Lead

Amazon.com, Inc; Manchester; On-site; GBP 120,000 - 160,000; Full time

Job summary

Amazon.com, Inc. is seeking a Sr. Customer Solutions Manager for AWS UK&I to guide large, complex customers on multi-year cloud journeys. You will coordinate across Sales, Support, Solutions Architecture and Professional Services to ensure successful migrations and governance.

You will translate strategic objectives into executable actions, lead cross-functional teams, and drive customer education and GenAI guidance as part of the cloud transition.

Qualifications

• Experience leading large-scale technical programs with measurable benefits.
• Experience engaging with customer executives and technologists to solve problems.
• Ability to lead cross-functional transformation teams across varied programs.

Responsibilities

• Guide UK&I large/complex customers through cloud adoption journeys.
• Ensure cross-functional AWS team collaboration to deliver outcomes.
• Serve as trusted partner, leveraging transformation expertise.
• Drive customer education, governance, and workload migration planning.
• Proactively solve customer challenges with GenAI guidance and AWS solutions.

Skills

Customer-facing experience

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

PMP certification

SCRUM/Agile

SAFe certification

Job description

Amazon.com, Inc. is seeking a Sr. Customer Solutions Manager for AWS UK&I to guide large, complex customers on multi-year cloud journeys. You will coordinate across Sales, Support, Solutions Architecture and Professional Services to ensure successful migrations and governance.

You will translate strategic objectives into executable actions, lead cross-functional teams, and drive customer education and GenAI guidance as part of the cloud transition.