Sr. Customer Solutions Manager, UKI Customer Solutions Management, Field-AGS-UKI-ENT-CS

Amazon.com, Inc; Manchester; On-site; GBP 120,000 - 160,000; Full time

Job summary

Amazon.com, Inc. is seeking a Sr. Customer Solutions Manager for AWS UK&I to guide large, complex customers on multi-year cloud journeys. You will coordinate across Sales, Support, Solutions Architecture and Professional Services to ensure successful migrations and governance.

You will translate strategic objectives into executable actions, lead cross-functional teams, and drive customer education and GenAI guidance as part of the cloud transition.

Qualifications

• Experience leading large-scale technical programs with measurable benefits.
• Experience engaging with customer executives and technologists to solve problems.
• Ability to lead cross-functional transformation teams across varied programs.

Responsibilities

• Guide UK&I large/complex customers through cloud adoption journeys.
• Ensure cross-functional AWS team collaboration to deliver outcomes.
• Serve as trusted partner, leveraging transformation expertise.
• Drive customer education, governance, and workload migration planning.
• Proactively solve customer challenges with GenAI guidance and AWS solutions.

Skills

Customer-facing experience

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

PMP certification

SCRUM/Agile

SAFe certification

Job description

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey. At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will also proactively help solve the customer's challenges through new ideas, tools and mechanisms, including providing guidance on their GenAI strategy.

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, your key responsibilities will include:

• Guiding large/complex UK&I customers through their cloud adoption journey
• Ensuring cross-functional AWS team collaboration to deliver customer outcomes
• Serving as a trusted partner, leveraging transformation expertise to shepherd customers
• Driving customer education, governance, and workload migration planning
• Proactively solving customer challenges with new ideas, tools, and GenAI guidance
• Evangelizing AWS services and delivering great customer experiences
• Contributing to the day-to-day management of successful AWS adoption

A day in the life

As an AWS Customer Solutions Manager, your daily life involves being a strategic partner to some of the largest and most complex UK&I customers. You spend your time interfacing with customer and AWS leadership, driving collaboration across sales, support, architecture, and professional services teams. You're responsible for translating the customer's strategic objectives into executable actions, overseeing critical workload migrations, educational programs, and go-live events. A large portion of your day is spent understanding the customer's evolving needs, proactively developing new ideas and solutions, including guidance on their GenAI strategy, and ensuring a great customer experience as they navigate their AWS cloud journey. You're a problem-solver, communicator, and trusted advisor to your customers.

About the team

The AWS UK&I Customer Solutions Manager team is a powerhouse of experienced, strategic thinkers dedicated to guiding the cloud journeys of the region's largest and most complex customers. This diverse, cross-functional group brings a wealth of transformation expertise, technical acumen, and customer-centric mindsets to the table. They operate as trusted advisors, seamlessly orchestrating collaboration across AWS sales, support, architecture, and professional services to deliver tailored solutions. Unafraid to challenge the status quo, they continuously ideate new ways to solve customer problems, including innovative approaches to generative AI. This team's passion for driving customer success is palpable, as they work tirelessly to evangelize AWS capabilities and inspire transformative change. They are the backbone of AWS's commitment to the UK&I market.

Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead teams. Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS. Do you look around corners for ways to engage and service customers? Are you passionate about using technology, including generative AI, to solve business problems that have big customer impact?

Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

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