Senior Client Support Administrator *Internal Applications Only* *12 Month Ftc*

Culina; Market Drayton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina is recruiting a Senior Client Support Administrator in Market Drayton to be the first point of contact for key clients, handling stock and order management and coordinating with internal teams. Salary: £29,117 per year. Shift: various daytime shifts, 06:00 - 18:00. This is a fixed term contract for 12 months.

You will process sales orders, manage SAP entries and EDI issues, and provide timely client reports to ensure high service levels and strong client retention.

Qualifications

• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work in a pressurised environment.
• Ability to work using own initiative.
• Negotiating skills and ability to influence.

Responsibilities

• Control timely and accurate receipt of sales orders for warehouse readiness.
• Enter manual orders into SAP with a 5-point check.
• Follow up on missing/outstanding orders with clients.
• Manage EDI issues and processing failures in SAP.
• Allocate stock to orders and capture fulfilment to customers.
• Maintain inventory controls and quality checks.
• Handle client queries by phone, email or in person promptly.
• Provide accurate client reports within agreed timeframes.
• Support and train new starters on end-to-end processes.

Skills

Communication skills

Attention to detail

Teamwork

Initiative

Prioritisation

Tools

SAP

MS Word

Outlook

Excel

Job description

Job Description

Life in this role

As part of our Chilled & Fresh division, we have an exciting opportunity to join the team as a Senior Client Support Administrator.

Salary: £29,117

Shift: Various daytime shifts, 06:00 - 18:00

This is a fixed term contract for 12 months.

As a Senior Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.

Key Duties of a Client Support Administrator:

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
• Key manual orders onto SAP ensuring a 5 point check is completed for each order processed.
• Chase any missing / outstanding orders with the client obtaining clarification of receipt or non-receipt
• Control duplicate receipt of orders communicating to the client and confirming if orders are to be processed or cancelled
• Control of customer shelf life settings within SAP
• Manage EDI crashes within SAP, processing failures and resolving issues
• Cap and allocate stocks to orders capturing fulfilment to customers where requested
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
• Deal with Clients face to face, by phone or email, ensuring queries are dealt with are managed in a timely and professional manner
• Provide Client reports that are accurate and communicated within the agreed timeframes
• Ensure positive client experience through high quality service and communication thereby attaining client retention
• Provide detailed traceability reports to clients within an agreed timescale
• Obtain special costs for one off delivery points and off delivery destinations
• Communicate with internal and teams to achieve query resolution for Clients
• Train new starters on full end to end processes
• Support and work alongside Client Support Supervisors providing assistance where required
• Help towards maintaining adequate holiday and sickness cover throughout the team
• To learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively
• Identify key areas of improvement of the day to day running of each account
• Ensuring with the support of the Supervisors each personnel has a balanced workload

Qualifications

What you’ll need ...

• Excellent verbal and written communication skills
• Exceptional attention to detail
• Ability to work in a pressurised environment
• Ability to work using own initiative
• Negotiating skills – ability to influence and steer
• Effectively prioritising work load in order to meet set deadlines
• Customer Service driven, in order to maintain a high level of customer focus
• Computer literate particularly with MS Word, Outlook and Excel
• Previous experience in a similar role (ideally within a major distribution operation)
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members
• Professional, approachable and helpful to ensure smooth running of the general operation
• Enthusiastic, conscientious and reliable
• Flexible – Understand business needs

Additional Information

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.