Client Support Administrator

Culina Group Limited; Market Drayton; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Zusammenfassung

Culina Group Limited is seeking a Client Support Administrator to join the Chilled & Fresh division in a 12-month fixed-term contract. You will manage sales orders, perform SAP-based checks, handle client communications, and ensure timely, accurate processing.

The role emphasizes strong customer service and detail orientation in a busy environment. The position operates on a 4-on, 4-off shift (06:00-18:00) and offers salary of £27,912 per annum.

Qualifikationen

• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work in a pressurised environment.
• Ability to work using own initiative.
• Negotiating skills – ability to influence and steer.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.
• Computer literate particularly with MS Word, Outlook and Excel.
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members.
• Professional, approachable and helpful to ensure smooth running of the general operation.

Aufgaben

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
• Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed.
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt.
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled.
• Control of customer shelf life settings within SAP.
• Manage EDI crashes within SAP, processing failures and resolving issues.
• Cap and allocate stocks to orders capturing fulfilment to customers where requested.
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request.
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner.
• Provide client reports that are accurate and communicated within the agreed timeframes.
• Ensure a positive client experience through high quality service and communication thereby attaining client retention.
• Provide detailed traceability reports to clients within an agreed timescale.
• Obtain special costs for one off delivery points and off delivery destinations.
• Communicate with internal teams to achieve query resolution for clients.
• Looking after a portfolio of clients on a daily basis.

Kenntnisse

Verbal & written communication

Attention to detail

Working under pressure

Initiative

Negotiation skills

Time management

Customer service

MS Office

Team player

Professional demeanour

Tools

MS Office

Jobbeschreibung

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

Company Description

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. We currently have an exciting opportunity in our Chilled & Fresh division – from supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste.

Job Description

Life in this role

As part of our, Chilled & Fresh division, we have an exciting opportunity to join the team as a Client Support Administrator.

Salary

£27,912 per annum

Shift

4 on, 4 off, days 06.00-18.00

Contract

This is a 12 month Fixed Term Contract

Key Duties of a Client Support Administrator

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
• Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
• Control of customer shelf life settings within SAP
• Manage EDI crashes within SAP, processing failures and resolving issues
• Cap and allocate stocks to orders capturing fulfilment to customers where requested
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner
• Provide client reports that are accurate and communicated within the agreed timeframes
• Ensure a positive client experience through high quality service and communication thereby attaining client retention
• Provide detailed traceability reports to clients within an agreed timescale
• Obtain special costs for one off delivery points and off delivery destinations
• Communicate with internal teams to achieve query resolution for clients
• Looking after a portfolio of clients on a daily basis

Qualifications

• Excellent verbal and written communication skills
• Exceptional attention to detail
• Ability to work in a pressurised environment
• Ability to work using own initiative
• Negotiating skills – ability to influence and steer
• Effectively prioritising work load in order to meet set deadlines
• Customer Service driven, in order to maintain a high level of customer focus
• Computer literate particularly with MS Word, Outlook and Excel
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members
• Professional, approachable and helpful to ensure smooth running of the general operation

Additional Information

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

What is in it for you?

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through your Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.